Alert Management

Alert Management Menu

Currently, you need to access it under Connector > Notification Settings. In the future, we will add a dedicated Alert Management menu, which will include Alert Rule Settings and Alert Records.

Definition of Alert Rules

Alert rules consist of the following elements:
- Alert Rule Name
- Alert Type
- Alert Conditions
- Alert Severity
- Notification Recipients
- Applicable Connector for the Rule
- Applicable Integration Flow for the Rule

Alert Types

1. Interface Service Exception: Triggers an alert when the connected system’s service remains continuously abnormal beyond the set threshold. If unresolved, the system will send recurring alerts.
2. Synchronization Exception: Sends an alert when the number of synchronization errors in an integration flow exceeds the configured threshold. After manual restart following a circuit break, the system will recount synchronization errors and trigger another alert if the incremental errors surpass the threshold.
3. Integration Flow Circuit Break: Disables the integration flow when synchronization errors exceed the set threshold, requiring manual intervention to resolve data issues. After restart, the system recounts errors and may disable the flow again if the threshold is breached.
4. Interface Circuit Break: Disables a specific getbyids query interface (without stopping the integration flow) when its exception count exceeds the configured limit.

Alert Severity Levels

• Critical
• High
• Medium

For mission-critical business objects, you can configure Critical-level alerts by selecting the corresponding integration flow under “Applicable Integration Flow.”

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Alert Rule List

For routine monitoring, navigate to the Alert Rule List and check the “Active Alerts” column for any integration flows under alert. If present, select “View Alert Records” to investigate the cause.

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Alert Records

The system retains alert Reports for the last 90 days (auto-purged when exceeding quota) to facilitate historical issue tracking.

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The Integration Flow Details page also displays historical alert records for the specific flow.

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