Alert Management

Alert Management Menu

Currently accessible via Connector → Notification Settings. A dedicated Alert Management menu will be added later, containing Alert Rule Settings and Alert Records.

Definition of Alert Rules

Fields include: Alert Rule Name, Alert Type, Alert Conditions, Alert Severity, Notified Users, Connectors Applied, and Integration Flows Applied.

Alert types: - API Service Failure: Sends an alert when the connected system’s service fails consecutively more than the configured threshold. If unresolved, alerts will continue to repeat. - Synchronization Failure: Sends an alert when the integration flow’s number of sync failures exceeds the configured threshold. After a circuit-breaker stop, manually restarting the flow resets the failure counter; if the incremental failures again exceed the threshold, the system will send another alert. - Integration Flow Circuit Breaker: When an integration flow’s sync failures exceed the configured threshold, the system will disable the integration flow. Manual intervention is required to fix the erroneous data. After manual restart, the flow’s failure counter resets; if incremental failures again exceed the threshold, the system will disable the flow again. - API Circuit Breaker: Disables a specific single-record query (getByIds) API when its error count exceeds the configured threshold. This stops calls to that API only and does not disable the integration flow.

Alert severity levels: Critical, High, Normal

For high-priority business objects, you can set alerts to Critical by selecting the corresponding integration flow under “Integration Flows Applied.”

Alert Rules List

For routine monitoring, open the Alert Rules list and check the “Alerting” column for Integration Flows to see if any flows are currently alerting. If so, click View Alert Records to inspect the cause.

Alert Records

The system retains Alert Reports for the most recent 90 days (older reports are automatically purged when quota limits are reached) to help troubleshoot historical issues.

The integration flow details page also stores that flow’s historical alert records.