1. Business Use Case Examples

A Purchase Return Order is part of the reverse logistics process in procurement. Unexpected situations may arise with purchased goods, such as:
- Defective items in a batch that need to be returned to the Supplier.
- Incorrectly ordered Products that require a return.
- Overstocked items where partial returns are necessary.

All these scenarios involve the same operation—Purchase Returns.

2. Creating a Purchase Return Order

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• Navigate to the CRM and select Purchase Return Order to access the list page.
• Click New in the upper-right corner to create a Purchase Return Order.

2.1 Return Without Reference to an Inbound Order

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• When creating a Purchase Return Order without referencing an Inbound Order, select the returned Products from the Inventory of the designated Return Warehouse.
• The system validates whether the Warehouse has sufficient Inventory before saving. Returns proceed only if stock is available.
• Upon confirmation, the system automatically generates an Outbound Order for the Return Warehouse and deducts the actual Inventory.

2.2 Return Based on an Inbound Order

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• When returning based on an Inbound Order, selecting the Inbound Order auto-fills the Supplier Name and Return Warehouse, which cannot be modified.
• The returned Products are selected from the Inbound Order Products of the referenced Inbound Order. The system filters out Products already fully returned.
• The system validates:
  • Sufficient Inventory in the Return Warehouse.
  • The sum of current return quantity, pending return quantities, and previously returned quantities must not exceed the original inbound quantity.
• Upon confirmation, the system generates an Outbound Order and deducts the actual Inventory.