How to Use Announcements

I. Object-Oriented Announcements Overview

1.1 What is Object-Orientation?

• Empowers collaborative business with standard PaaS object capabilities to address complex CRM integration scenarios in customer workflows.

1.2 Identifying Object-Oriented Announcements

• Check for the presence of a [Save as Draft] button during announcement creation. Its existence confirms object-oriented functionality.

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Feeds - Announcements - Save Draft

II. Non-Object-Oriented Announcements

2.1 Publishing Announcements

1. Authorized Roles:
   Only Announcement Administrators can publish (configured by System Admins via: Admin Console > Feeds Management > Role Configuration).

2. Web-Only Publishing:
   Navigate to [Feeds] > [Announcements] to:
   a. Use rich text (emojis, numbered lists, @mentions, Images, Files, Cloud Drive attachments)
   b. Set display period (appears in right-side Announcements panel)
   c. Customize audience (default: company-wide)
   d. Enable Receipts tracking for selected recipients

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Admin Console - Feeds Management - Role Configuration - Announcement Administrators

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Feeds - Announcements

2.2 Deleting Announcements

• Announcement Administrators may only delete their own announcements within 24 hours of posting.

2.3 Announcement Management

Toggle [Show]/[Hide] in Admin Console > Announcement Management to control right-panel visibility. Self-published announcements can be deleted within 24 hours.

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III. Object-Oriented Announcements

3.1 Advanced Publishing

1. Authorized Roles:
   a. Announcement Administrators
   b. System Admins (Admin Console > Role Permissions > System Administrator)
   c. CRM Admins (Admin Console > Role Permissions > CRM Administrator)

2. Multi-Platform Publishing:
   Access via:
   • [Feeds] > [Announcements]
   • ”+” button in right panel
   • Admin Console > Announcement Management

   Features:
   a. Collaborative rich text (emojis, lists, @mentions, Images, tables, text formatting)
   b. Custom display period
   c. Granular audience targeting
   d. Receipts configuration

3. Announcement Revocation:
   CRM Admins can invalidate any tenant announcement via Feeds interface.

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Feeds - Announcements - Create

3.2 Mobile CRM Integration [Mobile-Only]

Object-oriented announcements appear on CRM homepages when configured via:
App List > CRM > Mobile View > Edit > Next > Announcements Component

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3.3 Comprehensive Management

• Admin Console > Announcement Management allows full lifecycle control:
  • Toggle visibility in right panel
  • Delete any announcement (no 24-hour restriction)

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Feeds Management - Announcement Management