ShareOrder - Online Customer Service

Currently ShareOrder supports online customer service (Note: customers must have purchased an online service license):

1. Web Configuration and Experience:

Add the “Online Support” component in the Upstream view to provide channel partners with a window to consult the vendor online:

Web experience: customer service appears at the top-right of the home page

web experience: customer service at top-right of home

2. Mobile Configuration and Experience:

In the mobile app, add a menu entry under the new Personal center (Me) and include the “Contact Support” component:

picture coming soon:

Mobile experience: Me > Contact Support

mobile experience: Me > Contact Support

We are planning support for consulting by order or by Products; a mockup is shown below — coming soon:

picture coming soon:

Vendors (Upstream) can centrally manage support resources and chat windows in the online customer service and Support Workbench application. For full details, refer to the Support Workbench product manual: https://help.fxiaoke.com/2615/4107/8c78/34ed