ShareOrder - Online Customer Service

ShareOrder now supports live chat functionality (Note: This requires the Account to have purchased a live chat license):

1. Web Configuration & Demo

Add the Live Chat component in the Upstream view to provide distributors with a direct communication channel to manufacturers:

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Web Demo: The live chat icon appears in the top-right corner of the homepage.

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2. Mobile Configuration & Demo

In the mobile app’s Profile section, add the Contact Support component as a menu entry:

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Mobile Demo: Navigate to Profile > Contact Support.

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Note: Order- or product-specific live chat functionality is under development. Preview below (coming soon):

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Upstream manufacturers can centrally manage chat resources and conversations via the Live Chat Workspace. Refer to the full guide:
Live Chat Workspace Product Manual

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