Channel Statement

I. Channel Reconciliation Business Process Overview

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II. Reconciliation Statement Configuration

2.1 Enabling Reconciliation Statements

Channel Reconciliation requires a separate license, which must first be activated through a grayscale application. After activation, the [Channel Reconciliation Statement] module will appear in the Admin Console but remain disabled by default. Click [Enable] to activate it.

Note: Currently, only reconciliation for Account entities is supported; partner reconciliation is not yet available.

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2.2 Configuring Reconciliation Schemes

Once enabled, the system presets one reconciliation scheme with default data sources including orders, Payment Collection, returns, refunds, and other objects. Administrators can edit the reconciliation scheme based on actual business needs to complete initialization. Multiple reconciliation schemes can be created for different reconciliation scenarios.

In the data source configuration, you need to specify: - Source objects - Fields to display in the reconciliation statement - Account and date fields for reconciliation - Filter conditions for object data

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2.3 Initializing Reconciliation Schemes and Generating Statement Objects

After editing the reconciliation scheme, confirm the settings and initialize it. The system will automatically generate reconciliation statement detail objects. The Primary Object [Transaction Statement] is preset, while Sub-object names will match the data source names in the reconciliation scheme.

Note: Automatically generated reconciliation detail objects are custom objects and will consume custom object quotas.

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Adjust the statement objects as needed, such as adding aggregate fields for Sub-objects to the Primary Object, custom fields, or modifying layouts.

Sub-object fields can be adjusted in the reconciliation scheme. Only fields added in the scheme will populate data in statement instances.

Note: Do not directly add fields to reconciliation detail objects.

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2.4 Configuring Print Templates

After configuring objects, set up print templates. When initiating reconciliation, the system will use these templates to generate PDF attachments.

Note: Print templates do not include Sub-objects by default—remember to configure them.

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2.5 Configuring BPM Workflows (Optional)

The system presets Business Process workflows. For internal approval requirements or complex routing needs, adjust the preset BPM workflows to initiate processes manually or automatically from statements.

Note: This step is optional. If not enabled, you can directly click [Initiate Reconciliation].

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III. Business Operations - Reconciliation Workflow

3.1 Creating Reconciliation Statements

After completing all configurations, search for [Transaction Statement] in CRM and click [New]. Select an Account, time range, and enter the opening balance to generate a statement.

For small datasets, the system generates statements immediately. Larger datasets may require waiting—check the [Completion Flag] field for progress.

Note: Currently, only manual statement creation is supported. Automatic initiation will be added later.

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3.2 Initiating Reconciliation

After creating a statement, click [Initiate Reconciliation] on the detail page or batch-initiate multiple statements.

Upon initiation, the system automatically attaches a PDF (generated from the print template) and assigns Downstream channel users from the current Account as reconcilers.

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3.3 Confirming Reconciliation

When Upstream initiates reconciliation, Downstream users can view pending statements in the partner portal. If BPM is enabled, pending workflows will appear.

Click [Confirm Reconciliation] on the detail page or BPM workflow, then enter required information in the pop-up to complete reconciliation.

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3.4 Mobile Operations

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IV. Roadmap Preview

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