Processing Business Process Approval Tasks

1. Handling Approvals

In Business Process flows that require proposal approval or document review, you can configure approval steps to supervise the activity.

1.1 Approval Actions

You can enter an approval comment or choose one of the action buttons: Agree, Disagree, or Defer. The system routes the case into different business branches based on the selected action and configured workflow rules.

picture coming soon:

2. Handling Countersign Approvals

When a task requires collaboration across multiple Departments, add a Countersign node in the Business Process. In a Countersign node, you can select participants from multiple Departments to provide their handling comments to support follow-up actions.

2.1 Countersign Approval Actions

Open the pending task to view items awaiting countersignature. You can enter a comment or select Agree, Disagree, or Defer as your action. The system advances the workflow into different branches according to the selected action and workflow configuration.