Published at: 2025-10-30

Rich Text and Collaborative Rich Text Fields

1. Rich Text and Collaborative Rich Text Field Overview

Rich text and collaborative rich text fields both support mixed text and image content. The latter offers more features than the former. The specific functionalities are compared in the table below:

    Web ShareCRM Mobile App (Mini Program/Terminal) Third-Party Apps Web Object-Side Rich Text Mobile Object-Side Rich Text Third-Party Apps
    Collaborative Rich Text Collaborative Rich Text Collaborative Rich Text Rich Text Rich Text Rich Text
1 Location ❌ ❌ ❌ ❌ ❌ ❌
2 Voice ❌ ❌ ❌ ❌ ❌ ❌
3 Cloud Drive Files ✅ ✅ ❌ ❌ ❌ ❌
4 Polls ✅ ✅ ❌ ❌ ❌ ❌
5 Speech-to-Text ❌ ❌ ❌ ❌ ❌ ❌
6 OCR ❌ ❌ ❌ ❌ ❌ ❌
7 Left/Right/Full Justification ❌ ❌ ❌ ✅ ✅ ✅
8 Font Color ❌ ❌ ❌ ✅ ✅ ✅
9 Emoji ✅ ✅ ✅ ✅ ✅ ✅
10 Upload Images ✅ ✅ ✅ ✅ ❌ ❌
11 Tables ✅ ✅ ✅ ✅ ❌ ❌
12 CRM Objects ✅ ✅ ✅ ❌ ❌ ❌
13 Bold ✅ ✅ ✅ ✅ ✅ ✅
14 Italic ✅ ✅ ✅ ✅ ✅ ✅
15 Strikethrough ✅ ✅ ✅ ❌ ❌ ❌
16 Hyperlinks ✅ ✅ ✅ ✅ ❌ ❌
17 Unordered Lists ✅ ✅ ✅ ✅ ✅ ✅
18 Ordered Lists ✅ ✅ ✅ ✅ ✅ ✅

2. Common Issues and Troubleshooting

2.1 Incomplete Display of Rich Text Content

Root Cause:
Content may have been copied from another page, carrying over unintended formatting.

Solution:
Copy the text, clear its formatting, and paste it back into the rich text field.

image
Illustration: Incomplete display in collaborative rich text field

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