Published at: 2025-10-30

Rich Text and Collaborative Rich Text Fields

1. Rich Text and Collaborative Rich Text Fields Overview

Rich text and collaborative rich text fields both support mixed content of text and images, with the latter offering more advanced features. The specific functionalities are compared in the table below:

    Web ShareCRM Mobile App (Mini Program/Terminal) Third-party Apps Web Object-side Rich Text Mobile Object-side Rich Text Third-party Apps
    Collaborative Rich Text Collaborative Rich Text Collaborative Rich Text Rich Text Rich Text Rich Text
1 Location ❌ ❌ ❌ ❌ ❌ ❌
2 Voice ❌ ❌ ❌ ❌ ❌ ❌
3 Cloud Drive Files ✅ ✅ ❌ ❌ ❌ ❌
4 Poll ✅ ✅ ❌ ❌ ❌ ❌
5 Voice-to-Text ❌ ❌ ❌ ❌ ❌ ❌
6 OCR ❌ ❌ ❌ ❌ ❌ ❌
7 Left Align, Right Align, Justify ❌ ❌ ❌ ✅ ✅ ✅
8 Font Color ❌ ❌ ❌ ✅ ✅ ✅
9 Emoji ✅ ✅ ✅ ✅ ✅ ✅
10 Upload Images ✅ ✅ ✅ ✅ ❌ ❌
11 Tables ✅ ✅ ✅ ✅ ❌ ❌
12 CRM Objects ✅ ✅ ✅ ❌ ❌ ❌
13 Bold ✅ ✅ ✅ ✅ ✅ ✅
14 Italic ✅ ✅ ✅ ✅ ✅ ✅
15 Strikethrough ✅ ✅ ✅ ❌ ❌ ❌
16 Hyperlinks ✅ ✅ ✅ ✅ ❌ ❌
17 Unordered Lists ✅ ✅ ✅ ✅ ✅ ✅
18 Ordered Lists ✅ ✅ ✅ ✅ ✅ ✅

2. Common Issues and Troubleshooting

2.1 Incomplete Display of Rich Text Content

Root Cause: Content may have been copied from another page with embedded formatting.
Solution: Copy the text, clear all formatting, and paste it back into the rich text field.

picture coming soon:
Illustration of incomplete display in collaborative rich text fields

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