1. Entry and Permission Overview

• Prerequisite: Request enablement of the feature flag “Tenant-level Country/Province/City/District Management”.
• Entry: Admin Console > Company Settings > Country & Region Management
• Permissions: Users with the System Administrator and CRM Administrator Roles have access and can grant this permission to other Roles.

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After entering the page, the system displays the preconfigured country/province/city/district hierarchy. Drill down level-by-level to reach the desired level.

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2. Functional Instructions

1. Enable/Disable: Disabling a region prevents further use of that region in the system.
2. Actions: a. Edit: Modify region name, coordinates, Code, and other attributes.
   b. Delete: Removes the selected region and all its subordinate regions. After deletion, any historical references to the deleted regions become unavailable for viewing or selection.
3. Download: Export country and region data as an Excel file for review.
4. Create New: If the system’s predefined regions do not meet your needs, create custom regions. Creating from the initial page adds a top-level region. When you create a region after drilling into an existing region, the new region becomes a child (sub-region) of the current region.

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