Product Overview

The multilingual feature is designed to provide enterprises with centralized management of language activation and product interface translations, meeting the global business needs for multilingual support. This feature enables businesses to effortlessly manage and configure various languages, ensuring accurate translations and consistency in product interfaces and content, thereby enhancing user experience and corporate branding.

1. Multilingual Support

1.1 Supported Languages

Currently, 21 languages are supported, including: Chinese (Simplified and Traditional), English, Japanese, Korean, Indonesian, Portuguese, French, German, Spanish, Thai, Russian, Italian, Vietnamese, Dutch, Urdu, Kazakh, Swahili, Portuguese (Brazil), Turkish, and Polish.

1.2 Personal Language Settings

Users can select their preferred interface language, ensuring menus, labels, buttons, and other UI elements display in their familiar language.

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1.3 Admin Language Settings

Admins can configure the default language via the Admin Console.

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1.4 Configuring Multilingual Support

The Translation Workbench allows admins to translate custom system components into supported languages. Features include bulk import/export, global search, filtering untranslated terms, and AI-powered auto-translation.

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Image: Translation Workbench interface in Admin Console

1.5 Multilingual Data

Users can input and display multilingual data for both standard and custom objects (e.g., company names, Dept./employee names, Products). Features include AI translation, editing, display toggles, import/export, filtering, and search.
For example, when creating an Opportunity, users can edit the Opportunity Name field in different languages or use AI-powered one-click translation.

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Image: Editing multilingual “Opportunity Name”

2. Multi-Region Support

2.1 Personal Region Settings

Users can navigate to Personal Settings > Language & Timezone Settings to select their region, adapting system displays (e.g., date formats, units) to local conventions.

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Image: Region selection in Personal Settings

2.2 Tenant-Level Region Settings

Admins can configure a default region for the entire tenant, which applies to all users unless overridden.

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Image: Default region setup in Admin Console

2.3 Regional Adaptations

• Date/Time Formats: Displays region-specific formats (e.g., MM/DD/YYYY in the U.S., DD/MM/YYYY in Europe).
• Number/Currency Formats: Adjusts decimal points, thousand separators, and currency symbol placement.

3. Multi-Timezone Support

3.1 Personal Timezone Settings

Users can set their local timezone to ensure timestamps and activity times display correctly. Supports daylight saving time (DST) and auto-sync with device (PC/mobile) timezones.

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Image: Timezone selection in Personal Settings

3.2 Tenant-Level Timezone Settings

System-wide timezone configuration for unified reporting and functionality.

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Image: Timezone setup in Admin Console

4. Multi-Currency Support

4.1 Currency Configuration

• Multi-Currency Support: Enables usage of multiple currencies within an organization. Users can set a default currency while storing/displaying records in other currencies.
• Base Currency/Original Currency: Amount fields can display values in either the Original Currency or Base Currency, with conversion rates applied.

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Image: Currency selection in Personal Settings

4.2 Currency Management

• Currency Management: Admins can add currencies, configure Codes, prefixes/suffixes, and display formats.
• Exchange Rate Management: Admins can set/update rates and view historical data. System auto-calculates conversions.

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Image: Currency management in Admin Console

5. Country/Region Support

5.1 Predefined Locations

The system includes 300+ predefined countries/regions. Supports custom translations and bulk import/export.

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Image: Country/region management in Admin Console

5.2 Prebuilt Location Components

Out-of-the-box region mapping components support international maps and auto-fill functionality.

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