4. Engineer Work Order Acceptance (Optional)

Value: After a dispatcher assigns a Work Order to an engineer, the engineer can evaluate the task and decide whether to accept it or quickly reassign it to another engineer.

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Key Features:
1) Engineers can accept, reject, or reassign Work Orders by adding an “Engineer Acceptance” node in the service workflow.

2) The node allows configuration for rejection and reassignment, enabling engineers to decline Work Orders or transfer them to other engineers.

• Process Node: Acceptance
  Supports service group engineers to accept, reject, or reassign Work Orders.

• Rejection
  1. Rejection within Service Group: The assigned engineer can reject the Work Order, prompting the dispatcher to reassign it.
  2. Rejection Notes: Configurable fields for engineers to provide rejection reasons.
• Reassignment
  1. Reassignment within Service Group: Engineers can reassign Work Orders to other engineers (default limited to group members).
  2. Reassignment Notes: Configurable fields for reassignment explanations.
• Auto-Acceptance upon Timeout: Work Orders are automatically accepted if no action is taken within the configured timeframe.

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Engineer Workflow Example:

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