Usage Restrictions

The current logged-in user must meet the following conditions to dispatch work orders:

• Must have the “Dispatcher” role

1. Work Order Assignment (Web)

Operation Entry: To-Do > Pending Assignment Work Orders

To-Do List View Configuration: Click the [Settings] button in the upper right corner to customize the displayed fields in the to-do list columns, then click [Apply].

• Select the task row data to be assigned and click [Assign Work Order].

• List Dispatch: View engineers’ online status, current location, and assigned work order count to improve assignment efficiency. Engineer Information Column Display and Dispatcher Work Order Information Settings

• Map Dispatch: Based on the work order’s detailed service address, display nearby service resources (including internal personnel or external Service Providers) on the map to enable proximity-based assignment.

• Engineer Location: Automatically captured by the system, including locations from Fieldwork check-ins, work order object check-in components, and work order clock-ins.

• Note: Map dispatch cannot be used when a work order lacks location data.

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• Dispatcher Assignment to Service Groups:

2. Work Order Assignment (App)

• Entry Point: Workbench > Pending Assignment menu (Note: Requires administrator pre-configuration. Click “Pending Assignment”).

• Select the work order to be assigned and click the [Assign Work Order] button.

• Select the engineer and click Confirm to complete the assignment (Map dispatch is not supported in the app).

• Multiple collaborative engineers can be selected.

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3. Work Order Reassignment

• Usage Restriction: Requires the [Reassign] button functional permission. Contact the Service Connector administrator to add this permission.

• After a work order is assigned by a dispatcher or service group dispatcher, it can be reassigned. Select the work order to be reassigned and click [Reassign] in the operation area.