General Business Nodes

After dispatching a Work Order to an engineer, the On-site Service action node—implemented as a Business Process node—lets you flexibly configure Work Order fields, spare-part consumption records, service line items, and records the Work Order progress throughout the process.

Standardize on-site service control using Business Process nodes; record Work Order progress in real time throughout the process.

Note: A single Business Process node can perform only one action

Business activity nodes support the following actions (Node handler selection: Object person field -> Work Order object “Service Engineer”)

(1) Edit object: e.g., add fields on the Work Order for the engineer to complete

(2) Create related object: e.g., create a custom object such as Work Order Service Record

(3) Create related objects in bulk

(4) Edit Sub-object

For Business Activity node operation details, see: Business Process Settings

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Example: Engineer submits a service record (Edit Work Order > complete additional fields)

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Engineer on-site service (execute Business Process node)

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