Published at: 2025-10-31
Work Order Object Storage Fields Related to Service Provider
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To ensure smooth operations, the Work Order stores several Service Provider-related fields
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After assigning a Service Provider, the system automatically populates assignment-related fields on the Work Order object
| Field Label | API name | Field Type | Description | Notes |
| Field Label | API name | Field Type | Description | Notes |
| Assignor | assign_user | For manual assignment: the assignor is written to this field after assigning the Service Provider. For automated assignment, this field remains empty. | ||
| Assignment Method | assign_way__c | |||
| Assignment Time | assign_time__c | |||
| Service Implementation Partner | field_partner__c | Lookup (Partner) | Business field | Populated after the Service Provider assignment step completes |
| Downstream Service Provider | field_fwssf__c | Lookup (Account) | Business field | The original Service Provider entity was an Account. Only organizations enabled before version 880 store this field and it will be populated after the original assignment step completes. (If the Service Provider account was created as an Interconnection Account by a customer, …) |
| Service Provider Engineer | field_outDealUser__c | External User | Business field | After assigning a Service Provider engineer, the system writes the engineer to this field |
| Partner Company Name | field_downstreamOuterTenantName__c | Text | Non-business field | |
| Partner Company ID | field_downstreamOuterTenantId__c | Text | Non-business field |
- After a Service Provider assigns a Service Provider Engineer, the system automatically writes assignment-related fields to the Work Order object
| Field Label | API name | Notes |
| Field Label | API name | Notes |
| Service Provider Assignor | out_assign_user | |
| Service Provider Assignment Time | out_assign_time__c | |
| Service Provider Assignment Method | out_assign_way__c | |
| Service Provider Engineer | field_outDealUser__c |