Published at: 2025-10-31
"Work Order: Service Provider-Related Fields in Object Storage"
- To ensure smooth business operations, the Work Order stores certain fields of the Service Provider.
- After assigning a Service Provider, the system automatically populates the dispatch-related fields in the [Work Order] object.
| Field Name | API Name | Field Type | Description | Remarks |
|---|---|---|---|---|
| Dispatcher | assign_user | Manually populated when assigning a Service Provider; empty for auto-assignment. | ||
| Dispatch Method | assign_way__c | |||
| Dispatch Time | assign_time__c | |||
| Service Implementation Partner | field_partner__c | Lookup > Partner | Business Field | Populated after Service Provider assignment. |
| Downstream Service Provider | field_fwssf__c | Lookup > Account | Business Field | Only for pre-v880 enterprises; populated after Service Provider assignment. |
| Service Provider Engineer | field_outDealUser__c | External User | Business Field | Populated after assigning a Service Provider Engineer. |
| Connected Enterprise Name | field_downstreamOuterTenantName__c | Text | Non-business field. | |
| Connected Enterprise ID | field_downstreamOuterTenantId__c | Text | Non-business field. |
- After a Service Provider assigns an engineer, the system automatically populates dispatch-related fields in the [Work Order] object.
| Field Name | API Name | Remarks |
|---|---|---|
| Service Provider Dispatcher | out_assign_user | |
| Service Provider Dispatch Time | out_assign_time__c | |
| Service Provider Dispatch Method | out_assign_way__c | |
| Service Provider Engineer | field_outDealUser__c |