Published at: 2025-10-31
Dispatch Settings: Dispatcher > Service Provider Engineer
1. Dispatch Workflow Overview
When some Work Orders need to be outsourced to a Service Provider, you can assign those Work Orders to Service Provider engineers either automatically or manually.
2. Dispatcher Assigns Service Provider Node
Ensure the process is an Interconnection flow.
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Dispatcher assigns Service Provider engineers
Note: At this node the system first applies automatic assignment rules targeting Service Provider engineers. Work Orders that do not match any automatic assignment rule proceed to manual assignment.
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2.1 Automatic Assignment to Service Provider Engineers (Priority)
- After configuring the Interconnection service flow, set up automatic assignment rules to automatically assign eligible Work Orders to Service Provider engineers.
- When the flow reaches the manufacturer’s node that assigns to Service Provider engineers, the system executes the automatic assignment rules. (You must configure the dispatcher-to-Service-Provider-engineer node for these automatic assignments to take effect; Work Orders that do not match any automatic rule will fall back to manual dispatcher assignment.)
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2.2 Dispatcher Manual Assignment (Illustration)
Upstream dispatcher manually assigns to Downstream engineer
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- After assigning a Service Provider engineer, the system automatically populates the related dispatch fields on the Work Order.
| Field Label | apiname | Field Type | Description | Notes |
|---|---|---|---|---|
| Dispatcher | assign_user | For manual assignment to a Service Provider, the dispatcher is written into this field. For automatic assignment, this field remains empty. | ||
| Assignment Method | assign_way__c | |||
| Assignment Time | assign_time__c | |||
| Service Implementation Partner | field_partner__c | Lookup > Partner | Business field | Populated after the service provider assignment node completes |
| Downstream Service Provider | field_fwssf__c | Lookup > Account | Business field | Historically the Service Provider entity was stored as an Account. Only enterprises activated before version 880 store the original Service Provider here; (if the Service Provider account is created by the Account in an Interconnection enterprise, …) |
| Service Provider Engineer | field_outDealUser__c | External User | Business field | After assigning a Service Provider engineer, the engineer is populated into this field |
| Partner Company Name | field_downstreamOuterTenantName__c | Text | Non-business field | |
| Partner Company ID | field_downstreamOuterTenantId__c | Text | Non-business field |
- At the next node, the Downstream engineer executes the tasks and receives standard work reminders.
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