Published at: 2025-10-31
Dispatch Configuration: Dispatcher > Service Provider Engineer
I. Work Order Dispatch Process Overview
When an enterprise needs to outsource certain Work Orders to Service Providers, these orders can be automatically or manually assigned to the Service Provider’s engineers.
II. Dispatcher Assignment to Service Provider Node
Ensure the process is an Interconnection workflow.
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Dispatcher assigns Service Provider engineers
Note: At this node, the system prioritizes executing automatic dispatch rules where the assignee is a Service Provider engineer. Work Orders that don’t match any automatic dispatch rules proceed to manual assignment.
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2.1 Priority Execution: Automatic Assignment to Service Provider Engineers
- After configuring the Interconnection service workflow, you can set up automatic assignment rules to assign eligible Work Orders to Service Provider engineers.
- When the process reaches the “Manufacturer Assigns to Service Provider Engineer” node, the automatic assignment rules will execute. (Note: The automatic dispatch will only take effect if the “Dispatcher Assigns Service Provider Engineer” node is configured. Work Orders that don’t match any automatic rules will proceed to manual assignment.)
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2.2 Dispatcher Assignment (Manual Assignment) Diagram
The Upstream dispatcher manually assigns Work Orders to Downstream engineers.
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- After assigning a Service Provider engineer, the system automatically populates the dispatch-related fields in the Work Order object.
| Field Name | API Name | Field Type | Description | Remarks |
|---|---|---|---|---|
| Dispatcher | assign_user | For manual assignments, the dispatcher is recorded here. For automatic assignments, this field remains empty. | ||
| Dispatch Method | assign_way__c | |||
| Dispatch Time | assign_time__c | |||
| Service Implementation Partner | field_partner__c | Lookup > Partner | Business Field | Populated after Service Provider assignment is completed. |
| Downstream Service Provider | field_fwssf__c | Lookup > Account | Business Field | For enterprises activated before v880, the original Service Provider (stored as “Account”) is recorded here. |
| Service Provider Engineer | field_outDealUser__c | External User | Business Field | Populated after assigning a Service Provider engineer. |
| Connected Enterprise Name | field_downstreamOuterTenantName__c | Text | Non-business field. | |
| Connected Enterprise ID | field_downstreamOuterTenantId__c | Text | Non-business field. |
- If the next node involves actions by Downstream engineers, they will receive a standard task notification.
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