Related Objects

1. Account object and usage

• After-sales service operations revolve around the Account as the primary entity. Work Orders, spare-parts consumption, charges, and service evaluations generated during the service process must be associated with the Account. Maintain Account master data continuously.

Specific maintenance and procedures: http://help.fxiaoke.com/2615/1968/517c/2e30

1. Contact object and usage

• For corporate Accounts, a Contact is the person you communicate with at the company. For individual Accounts, a Contact can be a person related to or communicating on behalf of the Account.

• For corporate Accounts, the service principal is the Account, but service interactions target Contacts — for example, device users, Work Order submitters, and service reviewers. Contacts are employees under the Account.

Specific maintenance and procedures: http://help.fxiaoke.com/2615/1968/517c/a38b

1. Products object and usage

• Products are the tangible or intangible goods, services, information, labor, organizations, or combinations thereof that a company provides to its customers.

• As the maintenance unit for a Work Order, you can attach the Product that experienced a Fault when submitting a Work Order.

• For after-sales analytics, you can report Fault frequency and counts by Product.

Specific maintenance and procedures: http://help.fxiaoke.com/2615/1968/81b2/6af6

picture coming soon: