1. Role Overview and Assignment

Service Connector provides a set of predefined Roles and also supports platform-customized Roles to control access to the Service Connector application. See the platform permission guide: https://help.fxiaoke.com/dbde/20d4/686e

• Service Connector Administrator: The administrator of the Service Connector app. Administrators configure Service Connector business settings and can assign the Service Connector Administrator Role to appropriate users.

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The system also presets several primary Roles for the Service Connector app, for example:

• Dispatcher: The legacy after-sales Dispatch role. Users with this Role can view and assign all unassigned Work Orders across the company.
• Service Engineer: The legacy after-sales Handler role — the executor of Work Orders. This Role typically represents the person who resolves the Work Order, such as a repair technician or installer.

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2. Role Permissions

Role permission configuration: For each Role, administrators can configure corresponding feature permissions and field-level permissions.

Service Connector Roles follow the platform’s Role permission model: https://help.fxiaoke.com/dbde/20d4/686e

2.1 Special Note: Assigning Menu Permissions for Non-Object Pages in Service Connector

• Some menus or pages in the Service Connector app are not backed by objects but still require permission assignment to Roles. Examples include views such as the Engineer Distribution Map.

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