1. Roles Overview and Assignment

Service Connector comes with predefined roles and also supports platform-customized roles for accessing the Service Connector application. Platform Permissions Introduction

• Service Connector Administrator: The admin of the Service Connector application who can configure Service Connector business settings and assign the Service Connector admin role to relevant personnel.

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The system includes several key predefined roles for the Service Connector application, such as:

• Dispatcher: The assigner in the legacy after-sales service system. Users with this role can view and assign all unassigned Work Orders within the company.
• Service Engineer: The handler in the legacy after-sales service system, responsible for executing and resolving Work Orders. Typically, this role includes personnel such as maintenance engineers or installation technicians.

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2. Role Permissions

Role Permission Configuration: For each role, administrators can configure corresponding functional permissions and field-level permissions.

Service roles adhere to the platform’s role permission framework: Platform Permissions Introduction

2.1 Special Notes: Non-Object Menu Permission Assignment in Service Connector

• Some non-object menus or pages in the Service Connector application are also assigned to specific roles via permissions. Examples include the Engineer Distribution Map.

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