Dispatcher > Service Provider > Service Provider Engineer

When enterprises need to outsource certain Work Orders to Service Providers, these orders can be automatically or manually assigned to Service Providers first, and then distributed to their engineers by the Service Provider dispatchers.

Process Configuration for Assigning to Service Providers

Configure two application nodes in the workflow:
1. First, assign to the manufacturer’s dispatcher.
2. Then, assign to the Downstream Service Provider dispatcher.

1. Assigning to Service Providers Node

1.1 Configuring the Dispatcher Assignment to Service Providers

First, configure the dispatcher to assign Work Orders to Service Providers.

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1.2 Dispatcher Assignment Workflow

The dispatcher assigns Work Orders to Service Providers through the Work Order assignment interface. (Note: Currently, the “Assign to Service Provider” task only supports list-based assignment.)

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1.3 Automatic Assignment to Service Providers

• After configuring the Interconnection service workflow, automatic assignment rules can be set to assign eligible Work Orders to Service Providers automatically.
• When the workflow reaches the internal business node “Assign to Service Provider,” the automatic assignment rules will execute. (Note: The “Assign to Service Provider” node must be configured for automatic assignment to take effect. Work Orders not matching any automatic rules will proceed to manual assignment by the dispatcher.)

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2. Service Provider Dispatcher Assigns to Engineers

• Configure the second assignment node in the workflow: “Assign to Service Provider Engineer (Service Provider).” Note: This node operates under the Service Provider portal, as the assignee is either the Service Provider dispatcher Role or personnel from the Service Provider. Actions are performed in the Service Provider portal.

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