Published at: 2025-10-31
"Work Order: Dispatch-Related Fields in Object Storage"
- When an engineer is assigned, the system automatically populates the dispatch-related fields on the Work Order object.
| Field Name | API Name | Description |
|---|---|---|
| Dispatcher | assign_user | For manual dispatch, the dispatcher is recorded here. This field remains empty for automatic dispatch. |
| Dispatch Method | assign_way__c | |
| Dispatch Time | assign_time__c | |
| Engineer | field_xcfwry__c | Populated when an engineer is assigned by the dispatcher or service group. Updated upon reassignment or change of engineer. |
| Supporting Engineer | related_service_personnel__c | Populated when a supporting engineer is assigned by the dispatcher or service group. Updated upon reassignment. Some companies store this information in the Sub-object for service personnel. |
- When a service group is assigned, the system automatically populates the dispatch-related fields on the Work Order object.
| Field Name | API Name | Description |
|---|---|---|
| Dispatcher | assign_user | For manual dispatch to a service group, the dispatcher is recorded here. This field remains empty for automatic dispatch. |
| Dispatch Method | assign_way__c | |
| Dispatch Time | assign_time__c | Populated when a service group is manually assigned. |
| Service Group | field_serviceGroupName__c | Populated when an internal service group is assigned by the dispatcher. |
| Service Provider Group | out_service_group_id | Populated when a Service Provider group is assigned by the dispatcher. |
- After dispatching within a service group, the system automatically populates the dispatch-related fields on the Work Order object.
| Field Name | API Name | Description |
|---|---|---|
| Service Group Dispatcher | out_service_group_assign_user | For manual dispatch within the group, the dispatcher is recorded here. This field remains empty for automatic dispatch. |
| Group Dispatch Time | service_group_assign_time__c | |
| Group Dispatch Method | service_group_assign_way__c | |
| Engineer | field_xcfwry__c | |
| Supporting Engineer | related_service_personnel__c |
- When a Service Provider is assigned, the system automatically populates the dispatch-related fields on the Work Order object.
| Field Name | API Name | Field Type | Description | Notes |
|---|---|---|---|---|
| Dispatcher | assign_user | For manual dispatch to a Service Provider, the dispatcher is recorded here. This field remains empty for automatic dispatch. | ||
| Dispatch Method | assign_way__c | |||
| Dispatch Time | assign_time__c | |||
| Service Implementation Partner | field_partner__c | Lookup > Partner | Business Field | Populated after assigning a Service Provider. |
| Downstream Service Provider | field_fwssf__c | Lookup > Account | Business Field | Only applicable for pre-880 version implementations where the Service Provider is an Account. Populated after assignment. (For Interconnection enterprises where the Service Provider account is generated from an Account.) |
| Service Provider Engineer | field_outDealUser__c | External User | Business Field | Populated after assigning a Service Provider engineer. |
| Partner Enterprise Name | field_downstreamOuterTenantName__c | Text | Non-business field. | |
| Partner Enterprise ID | field_downstreamOuterTenantId__c | Text | Non-business field. |
- After a Service Provider assigns an engineer, the system automatically populates the dispatch-related fields on the Work Order object.
| Field Name | API Name | Notes |
|---|---|---|
| Service Provider Dispatcher | out_assign_user | |
| Service Provider Dispatch Time | out_assign_time__c | |
| Service Provider Dispatch Method | out_assign_way__c | |
| Service Provider Engineer | field_outDealUser__c |