Published at: 2025-10-31
Work Order: Dispatch-Related Fields in Object Storage
- After assigning an engineer, the system automatically populates related dispatch fields on the Work Order object
| Field Name | API name | Description |
|---|---|---|
| Dispatcher | assign_user | When the dispatcher manually assigns an engineer, the dispatcher is written to this field. If the assignment is automatic, this field remains empty. |
| Assignment Method | assign_way__c | |
| Assignment Time | assign_time__c | |
| Engineer | field_xcfwry__c | Populated when the dispatcher assigns an engineer or when an engineer is assigned within a service group. This field updates when the engineer is reassigned or transferred. |
| Collaborating Engineer | related_service_personnel__c | Populated when the dispatcher assigns a collaborating engineer or when a collaborating engineer is assigned within a service group. This field updates when the collaborating engineer is changed. Some customers store collaborating engineers on the Service Personnel Sub-object. |
- After assigning a service group, the system automatically populates related dispatch fields on the Work Order object
| Field Name | API name | Description |
| Dispatcher | assign_user | When the dispatcher manually assigns a service group, the dispatcher is written to this field. If the assignment is automatic, this field remains empty. |
| Assignment Method | assign_way__c | |
| Assignment Time | assign_time__c | When the dispatcher manually assigns a service group, the dispatcher writes to this field. |
| Service Group | field_serviceGroupName__c | Populated when the dispatcher assigns an internal service group. |
| Service Provider Service Group | out_service_group_id | Populated when the dispatcher assigns an external Service Provider's service group. |
- After assigning within a service group, the system automatically populates related dispatch fields on the Work Order object
| Field Name | API name | Description |
| Service Group Dispatcher | out_service_group_assign_user | When an engineer is manually assigned within the service group, the service group dispatcher is written to this field. If the assignment is automatic, this field remains empty. |
| Group Assignment Time | service_group_assign_time__c | |
| Group Assignment Method | service_group_assign_way__c | |
| Engineer | field_xcfwry__c | |
| Collaborating Engineer | related_service_personnel__c |
- After assigning a Service Provider, the system automatically populates related dispatch fields on the Work Order object
| Field Name | API name | Field Type | Description | Notes |
| Dispatcher | assign_user | When the dispatcher manually assigns a Service Provider, the dispatcher is written to this field. If the assignment is automatic, this field remains empty. | ||
| Assignment Method | assign_way__c | |||
| Assignment Time | assign_time__c | |||
| Implementation Partner | field_partner__c | Lookup > Partner | Business field | Populated after the Service Provider assignment step completes. |
| Downstream Service Provider | field_fwssf__c | Lookup > Account | Business field | If the original Service Provider entity is stored as an Account, older organizations (pre-version 880) may store the original assigned Service Provider here and have this field populated after the assignment step completes. |
| Service Provider Engineer | field_outDealUser__c | External user | Business field | Populated with the Service Provider engineer after the Service Provider engineer assignment step. |
| Partner Company Name | field_downstreamOuterTenantName__c | Text | Non-business field | |
| Partner Company ID | field_downstreamOuterTenantId__c | Text | Non-business field |
- After a Service Provider assigns a Service Provider engineer, the system automatically populates related dispatch fields on the Work Order object
| Field Name | API name | Notes |
|---|---|---|
| Service Provider Dispatcher | out_assign_user | |
| Service Provider Assignment Time | out_assign_time__c | |
| Service Provider Assignment Method | out_assign_way__c | |
| Service Provider Engineer | field_outDealUser__c |