Fault Reporting Scenario for Equipment or Custom Data Submission Scenarios

1. Preconfigured “Fault Report” Button on Equipment

• To facilitate direct submission of [Work Orders] from equipment data and automatically populate relevant equipment fields onto the [Work Order]

• On the equipment details page, the system provides a preconfigured “Fault Report” button with default mapping logic. Enterprises can customize the button’s layout, permissions, and field mapping rules from equipment to Work Orders based on their needs.

• Enterprises may also create custom mapping rules to transfer equipment object data to other objects like [Service Request].

Scenario: External Terminal users submit [Work Orders] directly by clicking “Fault Report” after querying equipment data.

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Scenario: Sales representatives submit [Work Orders] based on queried equipment data within the enterprise.

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2. Mapping Rules for Equipment “Fault Report” Button or Custom Mapping Rules

• The equipment details page includes a preconfigured “Fault Report” button with default mapping logic, allowing enterprises to map equipment information to [Work Orders].

• Enterprises may create custom mapping rules to transfer equipment object data to other objects like [Service Request] by establishing new mapping rules.

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• Default Rules: Predefined standard field mappings that can be modified.

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3. Layout/Permissions for “Fault Report” or Custom Mapping Rule Buttons

• Configure the visibility of “Fault Report” or custom mapping rule buttons in the layout.

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• Assign permissions for “Fault Report” or custom mapping rule buttons to internal/external Roles.

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4. Multi-Equipment Work Order Reporting

• When enabled, the system adds a [Work Order Equipment] Sub-object to the [Work Order] object, allowing submission of multiple equipment items in a single Work Order.

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5. Updating Equipment Location via Work Order

• When enabled, service engineers can update equipment address information while executing Work Order tasks related to specific equipment.

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