Device QR Code - System-Generated (ShareCRM)

1. Device Dynamic QR Code Activation

Activation path: Service Connector -> System Settings -> Device Management -> Device Dynamic QR Codes

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When you enable this feature, the system initializes the QR Code object. Under this object you can define the QR code string generation rules. After that, exporting QR codes will produce codes based on the configured rules.

2. Back-end Configuration for Device Dynamic QR Codes

You can configure QR code styles and grant blank-code registration permissions in the back-end settings.

1. QR Code Style Settings

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1. Blank-Code Registration Permission

If a QR code is not yet bound to a Terminal, and you want users to be able to scan and quickly associate a Terminal, you must grant users the permission to register blank codes first.

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Service engineers and Service Connector administrators receive the above permissions by default.

3. Maintaining QR Code Object Data

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• Predefine the “QR Code String” field’s value rule on the QR Code object. QR code generation and scan recognition rely on this field.

After you maintain the QR Code String field, click the Export QR Codes button to export the generated QR codes.

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4. Scan Use Cases

1. Engineer Scanning

Both internal and external engineers can scan codes directly using the ShareCRM mobile app’s built-in scanner.

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1. End-Customer Scanning

Prerequisites: Enable Terminal user Service Connector and grant the End-Customer or Guest Roles access to the Terminal object. If you want Guest users to scan and view all Terminals, set the Terminal object’s data access to Public.

• External end customers can use WeChat’s “Scan” to scan a QR code and open the Terminal detail page, where they can tap Fault -> submit a Work Order.
• If you configure the WeChat Service Account menu to use “Scan” (Service Account menu settings), scanning the QR code will open the Terminal detail page and allow Fault reporting to submit a Work Order.
• If you add a “Scan” menu in the End-Customer Portal, end customers can use it to scan a QR code, open the Terminal detail page, and submit a Work Order via Fault reporting.

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