Knowledge Repository Application

Service engineers can use the ShareCRM app, and in the E-Service application, the knowledge repository module can view the knowledge set in the knowledge base according to the hierarchical classification. The applicable scenario is the exclusive knowledge of the [Service Engineer app].

Customer service staff can use the ShareCRM unified customer service workbench to directly view the knowledge set in the knowledge base according to the hierarchical classification in the customer service session window. The applicable scenario is the exclusive knowledge of the [Customer Service Workbench].

WeChat users can view the information set in the knowledge base according to the hierarchical classification on the WeChat side (WeChat service account/self-service mini program). The applicable scenarios are the exclusive knowledge of [WeChat].

Authorized users can view the exclusive knowledge set in the knowledge base according to the hierarchical classification. The applicable scenario is [enterprise internal use] and the exclusive knowledge with corresponding data viewing authority, that is, each user can view different knowledge from the record level. 

View the knowledge repository data automatically recommended by the system under the business object