1. Internet platform
1.1 After the establishment of the Internet company, why can't the proxy pass be used normally?
When the Internet company was created, only customer information was associated, and there was no associated partner. Please edit the Internet company, and after associating with the partner, use the agent application normally.
1.2 What should I do if the following prompts of login failure appear? "After successful login, the system prompts that user [xxx] does not have permission for [xxx application]. Please contact the administrator to set up an Internet role with permission before using it.
The Internet administrator logs in to the management background, enters the menu Internet role, and checks which Internet role has the permission of [xxx application]. At this time, after setting the current Internet user to have this Internet role, the user can enter the Internet business normally.
1.3 What should I do if the following prompts of login failure appear? "The entered mobile phone number (199****7796) does not match the corresponding contact person. Please contact the salesperson to help you create a new contact information and then re-register. If the current mobile phone number is wrong, you can operate to change the mobile phone number.
Generally, this reminder means that the upstream company allows the contacts under the customer to directly generate an Internet account to use the Internet service. At this time, the current user fails to log in because the mobile phone number does not match the corresponding contact information. The upstream administrator confirms that the user belongs to the After the salesman follows up, inform the salesman that after creating a contact, remind the user to log in again, and then he can successfully enter the Internet business.
1.4 What should I do if the following prompts of login failure appear? "This application is only open to those who have a connection"
Generally, this prompt is because the upstream company does not allow users to self-register, nor does it allow users to log in with the mobile phone number of the contact person. At this time, the upstream company's Internet administrator must create an Internet user before allowing the downstream user to log in to the Internet service.
1.5 How to calculate Internet user quota for Internet enterprises, and what products are billed?
For details on the quota information of Internet enterprise Internet users, see Quota Information under Internet Settings.
1.6 How to terminate the relationship between the downstream and the upstream?
Downstream companies with tenants can click Edit on the upstream company to cancel the interconnection relationship
1.7 The upstream people want to see the information of the upstream docking personnel of all downstream enterprises. Where can they find it?
The relevant team members in the Internet user list are the upstream docking persons
1.8 After the interconnection relationship between the upstream and the downstream is terminated, the account is also deactivated. Will this affect the historical data?
Historical data will not be affected after disconnection
1.9 The agent can also initiate a return order in the work order, how to close the return order?
In the interconnection role, just cancel the permission of the return form, or set a layout for the agent separately
1.10 What does it mean to display the aggregated application when entering the agent pass or service pass?
As long as the account has an upstream, there will be an aggregation application by default. And the aggregation application is only displayed to the downstream. If there is only one upstream, there is also an aggregation application, but after entering the aggregation application, the upstream cannot be switched, but the view template can be switched
1.11 How to enable downstream activation when adding a non-tenant interconnected enterprise?
Downstream enterprises without tenants can log in directly on the official account. If the APP page does not have a scope of application, add it in the Internet role
1.12 After submitting a work order on the WeChat official account, can't I see it on the web version of the work order assignment?
Service communication is an interconnection function, and there is a delay after the operation
1.13 A sales has multiple interconnected roles, can only delete others?
After clicking Delete for the interconnected role, all roles of the current user except the default role will be deleted. the
1.14 If the internet user is disabled, neither the partner nor the contact person will be invalidated automatically; on the other hand, if there is an internet company, if you go directly to invalidate the contact, it will prompt that the associated internet company cannot be invalidated. What is the reason?
To delete customers and contacts, the internet company must be deleted first. Currently, the functions here are mainly used for automatic synchronization information update and modification.