SMS Approval Standards

1. Format Restrictions

1. Full-variable templates are not supported (meaning that the structure and usage scenarios of the current SMS cannot be judged);
2. The unsubscribe method needs to be added after the content of the marketing SMS, which supports "TD, T, N" for SMS unsubscribe reply (Jingtong SMS marketing has added "reply T to unsubscribe" to all sent SMS by default).
3. In view of the fact that special symbols may cause garbled text messages, such as ¥ ★ and combined special symbols that can be entered by pressing keys, such as ^_^&, ☞, √, ※ are not supported.

2. Content Restrictions

1. Marketing text messages cannot be sent to non-member users;
2. Strictly abide by the content specification requirements of text messages, and prohibit illegal text messages and sending stocks, immigration, real estate, education, training, interview recruitment, lottery, rebates, loans, reminders, investment and financial management, gambling, winning prizes, one-dollar winnings, one-dollar spikes , A goods, medical treatment, plastic surgery, beauty, clubs, bars, foot baths, violence, intimidation, pornography, fur, test aids, trademark registration, adding groups, adding QQ or WeChat, selling personal information, promoting SMS channels, decoration (including Building materials, furniture), game promotion, exhibition promotion, website promotion, coupon promotion, card promotion, insurance promotion, wine, user new, user recall and other types of text messages;
3. Unauthorized invitations are not allowed to be sent, mainly referring to invitations to register, invitations to become members, etc.;
If you have violated the "Service Agreement" in any way, ShareCRM has the right to unilaterally restrict, suspend or terminate the service provided to you at any time in accordance with the "Service Agreement", or take measures such as banning the account (and no longer opening it); The remainder of the ordered package will not be allowed to be used; if there is a serious impact or consequence, Funshare will have the right to pursue your relevant legal responsibilities. All enterprises are requested to strictly abide by the requirements of the regulations, strengthen their own business security, and send text messages in a healthy manner.
4. Marketing SMS sending time: 8:00-22:00 every day, try to avoid sending at night to reduce user complaints.

3. Approval Process

After applying for SMS signature or content template, under normal circumstances, the approval result will be fed back in about 2 hours (Approval Time: Monday to Sunday 9:00-21:00).
For the content templates that have been approved, it does not mean that they will be delivered successfully (the operator will also have a spot check review mechanism). If you encounter a failure to send a text message, you can consult the customer service of ShareCRM for detailed communication.

4. SMS Blocking Rules

SMS technical support will review the SMS signature and SMS template applied by the user. At the same time, when the user sends a SMS, the system will also monitor and detect the content of the SMS to prevent any content that violates the requirements of national laws and regulations in the SMS content. If text messages that violate the rules are found, the account of the relevant user will be frozen, and the user's security deposit will be deducted or held accountable depending on the situation.
After the account is frozen, the user cannot continue to use the SMS service, and the unused SMS service package of the account cannot continue to be used. After the account is frozen, you cannot apply for activation and use in the future.
2023-02-15
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