Chats Overview

1. Chats Definition

Chats is an enterprise-grade communication and collaboration tool that enables instant messaging between internal employees and external business partners, facilitating efficient connections across business scenarios.

2. Scenario Overview

• 1:1 Communication: Quickly initiate tasks, Calendar events, CRM objects, Reports, approvals, and other work items.
• Group Communication: Supports collaboration features like group announcements, polls, and Kanban boards. New members can access shared chat history with one click, enhancing group efficiency.
• Business Process Collaboration: Chats enables workflow coordination around specific objects by creating dedicated groups (e.g., Account groups, Account Pool groups, Dept. groups, Lead Pool groups, Opportunity groups), ensuring real-time updates and streamlined business execution.
• Service Portal: Employees can access a convenient mobile service window via Chats’ official account for one-stop services and timely internal updates.
• Downstream Interconnection: To facilitate cross-enterprise collaboration, Chats allows Interconnection partners to initiate Interconnection sessions directly.