Published at: 2025-10-31

Terminal User Self-Service Portal

End users can submit Work Orders, check Terminals, and access the knowledge base directly from the WeChat Official Account, WeChat Mini Program, or H5 links; they can also track the latest Service Work Order status. Configuration guide: https://help.fxiaoke.com/1a54/4107/2f99/368b/4a1f
WeChat Official Account access illustration:

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Navigation: Service Connector -> System Settings -> Full-Feature Configuration -> Terminal User Service Connector -> App Home, or Interconnection Management -> Interconnected Apps -> Terminal User Service Connector
The system provides preconfigured self-service portal pages. Your organization can edit these or create new pages as needed.

Entrance 1:

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Entrance 2:

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Click the Edit button
Configure basic info: template name, priority, applicable Roles
Enter page configuration and drag required components, menus, or business object entries

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Prerequisite: You must bind at least one WeChat Official Account. Setup guide: https://help.fxiaoke.com/2615/1a29/4107/2f99/368b/4a1f
Note: If outsourced Service Providers also need to submit Work Orders from WeChat, use a separate WeChat Official Account for them. Do not share the same Official Account with end users.
Navigation: Service Connector -> System Settings -> Full-Feature Settings -> Terminal User Service Connector -> WeChat Official Account
Access via the Official Account relies mainly on the custom menu. Configure a menu item to link to the Submit Work Order entry or to the portal page.
Share the QR code by sending it to end users or placing it on devices to make access quick and convenient.

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Menu access must link the menu to the application. Choose the application named “Service Connector - Terminal User”.

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Menu description:

Menu Name	Description
App Home	Self-Service portal page. Configuration guide: https://help.fxiaoke.com/1a54/4107/2f99/368b/f146
Query Tools	Quick lookup functions. Details: https://help.fxiaoke.com/1a54/4107/2f99/368b/0511
Submit Work Order	Create a new Work Order
Query Work Orders	View Work Order object list
Terminal List	View Terminal object list
Service Request	Create a new Service Request
Knowledge Base	Browse the knowledge base. Knowledge base data maintenance: https://help.fxiaoke.com/1a54/0d1e/4ba7

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The WeChat Mini Program can directly access the portal page. Send the Mini Program QR code to end users or place it on devices; users scan to access. Note: The system provides a public Mini Program.
Your organization can also use a dedicated Mini Program so users can search it by name in WeChat. Setup guide: https://help.fxiaoke.com/2615/1a29/4107/2f99/368b/0385

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Navigation: Service Connector -> System Settings -> Full-Feature Settings -> Terminal User Service Connector -> Mobile View. Click Copy Link to place the link on your mobile website or other public menus.

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