Published at: 2025-10-31

Terminal User Query Tool

To help Terminal users better query relevant information and submit repair requests, we provide a query tool for Terminal users.

Access Path: Service Connector -> System Settings -> Terminal User Service Connector -> Query Tool

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1. Query Rules

When the query tool is enabled, Terminal users can search system data using keywords or barcodes.
Query Objects: A maximum of 3 objects can be made available for external queries.

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Query Rules:

Query Object: The object to be made available for external user queries.
Display Name: The navigation name displayed to external users when querying multiple objects.
Search Fields: The field values that Terminal users can query against.
Manual Text Search: Enter text manually for searching.
Barcode Scan Search: Scan barcodes for identification. If the actual barcode contains extra values compared to the system barcode field, you can set truncation rules.
Search Data Scope: Defines the data range accessible to external users. You can either allow searching all data or restrict it to specific subsets.
Query Results: After a search, the results page displays a limited number of entries. If multiple results exist, only the first XX entries are shown.
Display Fields: The summary fields displayed in the results list page.
Data Permissions: Determines the data visibility in query results. If external data permissions are unrestricted, users may see data outside their Role permissions (e.g., equipment from other organizations). However, clicking into detailed results requires permission validation—unauthorized access will prompt a “No View Permission” message.

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Add the query tool to a custom page. For reference, see Terminal User Self-Service Portal Page.

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Terminal users access the query tool via the self-service portal or menu homepage.
Search by manually entering text or scanning a barcode.
View search results.

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