Terminal User Query Tool

To help Terminal users better query relevant information and submit repair requests, we provide a query tool for Terminal users.

Access Path: Service Connector -> System Settings -> Terminal User Service Connector -> Query Tool

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1. Query Rules

• When the query tool is enabled, Terminal users can search system data using keywords or barcodes.
• Query Objects: A maximum of 3 objects can be exposed for external queries.

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Query Rules: 1. Query Object: The object to be exposed for external user queries. 2. Display Name: The navigation name displayed to external users when querying multiple objects. 3. Search Field: The field values that Terminal users can match during queries. 4. Manual Text Search: Enter text manually for searching. 5. Barcode Scan Search: Scan barcodes for identification. If the actual barcode contains extra values compared to the system barcode field, you can set truncation for scanned values. 6. Search Data Scope: The data range accessible to external users. You can expose all object data or restrict it to partial data. 7. Query Results: After a query, the results page displays a list. When multiple records are found, only the first XX records are shown externally. 8. Display Fields: The summary fields shown in the results list page after a query. 9. Data Permissions: The final data scope for query results. If external data permissions are unrestricted, the list page may show data outside the Terminal user’s Role permissions (e.g., equipment from other enterprises). However, clicking into details requires permission validation—users without access will see a “No Permission to View Details” prompt.

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2. Query Tool Access

• Expose the query tool entry in custom pages. For reference, see Terminal User Self-Service Portal Page.

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• Add the query tool to WeChat service account menus.

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3. Terminal User Query Operations

• Terminal users access the query tool via the self-service portal or menu homepage.
• Search by manually entering text or scanning barcodes.
• View query results.

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