Reassign Service Group

1. Reassign Service Group

• How to access: Open the Work Order detail page, then click the “Reassign Service Group” button on the detail page.
• When reassigning, the currently assigned service group on the Work Order is prefilled; you can select a different service group.
• After reassignment, the assignees within the service group for subsequent workflow steps will be updated accordingly. Note: in some cases (for example, when a timeout occurred) the assignees for certain workflow steps inside the service group may not update after reassignment.

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2. Reassign Service Group Settings

1. Go to the Work Order object > Buttons. Click “Edit” on the Reassign button to configure its display conditions, on-click actions and validations, and post-actions.
2. Assign visibility permissions for the Reassign button to Roles. Typically, grant it only to the dispatcher Role.
3. Note: Verify that the button has been added to each relevant detail page layout so it appears for users.

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