Customer Service Workspace AI Assistant

1. AI Assistant Capabilities in Customer Service Console

After purchasing the Intelligent Customer Service AI plugin, the system automatically initializes the AI Assistant in the Customer Service Console. The AI Assistant provides capabilities such as conversation summarization, query resolution, and business document lookup/creation.

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2. Configuration Guide

2.1 Knowledge Base Configuration Guide

Note: For the AI to effectively assist customer service representatives, a comprehensive knowledge base is essential. Maintain your knowledge base as thoroughly as possible—the more complete and clearly described the content, the smarter the AI will perform. Refer to the Knowledge Base Configuration Manual for setup instructions.

2.2 AI Assistant Configuration Guide in Customer Service Console

After purchasing the corresponding Products, the AI Assistant in the Customer Service Console will initialize automatically. The system provides preset function buttons that you can use directly or customize by adjusting backend configurations. Configuration path:

System Settings → Business Assistant Management → Customer Service Assistant. Modify or add buttons as needed.

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