WeChat Customer Service Channel Integration

1. Usage Requirements

To use the WeChat Customer Service feature, you must enable the standalone WeChat Customer Service edition. Navigate to: Admin Console -> App Management -> WeChat Customer Service

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Note: If you are currently using the unified edition, switching to the standalone edition will disable the original WeChat Customer Service entry in WeCom.

2. WeCom Authorization

Path: System Settings -> WeChat Customer Service -> Authorization Settings. Follow the prompts and have a WeCom administrator scan the QR code to grant authorization.

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3. Adding Customer Service Accounts

Treat a WeChat Customer Service account as an entry point for inquiries. Conversations coming through this entry can be routed to specific agents according to the conversation assignment rules. You can manually add customer service accounts:

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4. Configure Conversation Assignment Rules and Agent Workspace Extensions

Please refer to: - Web channel conversation assignment rules: https://help.fxiaoke.com/1a54/8c78/135e/cc59#header-1 - Web channel agent workspace extension information: https://help.fxiaoke.com/1a54/8c78/135e/cc59#header-2

5. Configure Entry Links for Different Channels

Follow the official WeChat Customer Service documentation to configure links: https://kf.weixin.qq.com/api/doc/path/94830

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