WeChat Customer Service Channel Integration

I. Prerequisites

To use the WeChat Customer Service feature, you must enable the standalone version of WeChat Customer Service. The configuration path is:
Admin Console > App Management > WeChat Customer Service

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Note: If you are currently using the integrated version, switching to the standalone version will disable the original WeChat Customer Service entry in WeCom (Enterprise WeChat).

II. WeCom Authorization

Path: System Settings > WeChat Customer Service > Authorization Settings
Follow the instructions to authorize via WeCom admin QR code scanning.

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III. Adding Customer Service Accounts

A WeChat Customer Service account functions as a consultation entry point. Inquiries received through this entry can be assigned to specific agents based on conversation routing rules. You can manually add customer service accounts:

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IV. Configuring Conversation Routing Rules and Agent Workspace Extensions

For reference:
- Web Channel Conversation Routing Rules
- Web Channel Agent Workspace Extensions

V. Configuring Entry Links in Different Channels

Refer to the official WeChat Customer Service tutorial for configuration:
Official Guide

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