1. Mailbox Binding Guidelines
On the web, Windows/Mac desktop version, and mobile phone, you can initiate the binding by clicking the mailbox entry. Here, the binding steps on the web interface are introduced.
Step 1: Entry path. [More] -> [Funshare Mailbox] on the sidebar, click "Bind My Email".
Step 2: Enter the email account and password to complete the binding.
In special cases, you may also enter an advanced configuration page as shown below. To fill in the server parameters, it is best to consult your company's IT administrator to learn how to fill in. Usually, there are teaching methods in the official help documents of the email service provider. In addition, you can consult our customer service specialists for help.
Note: Please do not enter the advanced configuration page by yourself, even if the system prompts information such as wrong password (unless the system jumps to this page by itself). If you need to fill in by yourself, please note that whether the "SSL" option is checked or not, the corresponding port number is different. For example, the receiving server address is "imap.exmail.qq.com", if SSL is not enabled, the port number is "143", if SSL is enabled, the port number is "993", and the SMTP server is similar. the
After the mailbox is successfully bound, enter the mailbox to view, send and manage emails.
2. Frequently asked questions
2.1 How to bind email?
In App-FunShare Mailbox, click Bind Email. Specific steps: https://help.fxiaoke.com/2615/1078/00cc/a7dd
2.2 When binding Tencent Enterprise Mailbox, it prompts: Unable to connect to the server. Please check whether the receiving server type, server address, port and other parameters are correct?
Receiving service type selection: IMAP receiving server: imap.email.qq.com Check the SSL port, port number: 993SMPT server: smtp.email.qq.com Check the SSL port, port number: 465. the
2.3 When binding the mailbox, it prompts that the password is wrong.
If it is a newly created email account, and the administrator has set "the password must be changed for the first login", it is recommended that the user first log in to the web version mailbox and change the initial password, and then bind with the new account.
2.4 A password error occurred when binding the QQ mailbox.
Please log in to the web version of the mailbox (http://mail.qq.com), and check whether the "IMAP/SMTP" service is turned off in "Settings" - "Account". If it is enabled, the authorization code must be used instead of the original email password to bind the email address in FunShare. Binding an email address in FunShare is equivalent to "receiving emails on a third-party client". For related settings, please refer to QQ Mailbox Help Center - Client Settings.
2.5 163 mailboxes (such as [email protected]) have password errors
Please log in to the web version of the mailbox (http://mail.163.com), and check whether "POP3/SMTP/IMAP" is enabled in "Settings" - "Client Authorization Password". To enable this service, you need to enable " Client Authorization Password" option, the authorization code is required for verification when binding the mailbox in FunShare, not the original mailbox password. Binding an email address in FunShare is equivalent to "third-party client receiving emails". For related settings, please refer to NetEase Mailbox Frequently Asked Questions - Client Authorization Code.
2.6 Tencent Enterprise Mailbox prompts that the password is wrong.
1. First, please make sure that you can log in to the web version of the enterprise mailbox or Foxmail normally with the same account and password; 2. Log in to exmail.qq.com, and check the settings: (1) Make sure to turn off WeChat reminders (2) Make sure to turn on POP3 and IMAP receive letter
2.7 Why can't I receive emails?
There is a certain period of delay in receiving emails, and users can also pull down to refresh in the inbox to get the latest emails in time. In addition, some email service providers will block third-party email collection, resulting in receiving emails but not receiving reminders or seeing emails in FunShare. In this case, please report the email address to FunShare, and we will check it out and help solve it as soon as possible.
2.8 Other binding failure errors
2.8.1 Reasons and solutions for automatic binding failure
(1) The account password is wrong--resulting in binding failure
Cause of the problem: The most common type of error, make sure that the email account and password you entered are correct.
Solution: Enter the correct account password and re-bind.
(2) The password expires -- causing the binding to fail
Cause of the problem: If the email address and account password are confirmed to be entered correctly, it may be caused by the expiration of the password.
Solution: Log in to the official website of the mailbox to check whether the password has expired. After changing the password, re-bind.
(3) The initial password has not been modified -- causing the binding to fail
Cause of the problem: For some corporate mailboxes, for the initial password assigned by the administrator, the password must be changed forcibly before being allowed to bind on the mailbox client.
Solution: In this case, you usually log in to the official mailbox website directly, and the user will be guided to change the initial password. After changing the password, re-bind.
(4) You must use the client-specific password to bind
Cause of the problem: For QQ mailboxes, 163 mailboxes, or other mailboxes with a security login code (client-specific password) enabled, when binding Funshare mailboxes, you need to use the method of email account + authorization code to bind.
Solution: log in to the official website of the mailbox, check the authorization code of the client, if you forget the authorization code or the authorization code expires, just regenerate a new one. After obtaining the authorization code, use the email account + authorization code to re-bind.
2.8.2 Reasons and solutions for manual binding failure
Generally click the automatic binding, if the unbinding fails, the user will be guided to the manual binding interface for binding. In addition to the account password, you also need to fill in the sending and receiving protocol server and the corresponding port. The specific interface is as follows:
(1) The mailbox has not started the relevant sending and receiving protocol--resulting in binding failure
Cause of the problem: Some enterprise mailboxes do not enable the client protocol by default, which makes it impossible to bind mailboxes to third-party mailbox clients.
Solution: Enable the corresponding client receiving and sending protocols, and then re-bind.
Opening method: Taking Tencent Enterprise Mailbox as an example, introduce how to open the email client protocol (other email service providers also have similar configurations, refer to the search corresponding configuration for processing), as follows
①. Log in to the official website of Tencent Enterprise Mailbox: https://exmail.qq.com/
③. Turn on the corresponding client protocol switch, save the configuration that has been sent to the server, etc.
④. Use the corresponding server + port of the sending and receiving protocol provided by the official website to write the corresponding configuration of the Funshare mailbox, and then bind it again
(2) The email account password and the sending and receiving agreement are all filled in correctly---the binding still fails
Cause of the problem: It may be because the password expires, the secure login is enabled but the authorization code is not bound, the secure login is enabled and the authorization code is used, but the authorization code expires, etc.
Solution: Log in to the official website of the mailbox, check whether the password has expired, check whether the authorization code is enabled and whether the authorization code has expired.
Example of authorization code configuration check: Take Tencent Enterprise Mailbox as an example (other mailbox service providers also have similar configurations, refer to the search corresponding configuration for processing), as follows
(3) The sending and receiving protocol corresponding to the customer's corporate mailbox only allows non-encrypted email client protocol (non-SSL) port binding
The cause of the problem: Some companies have built their own email services and only opened the non-encrypted email client protocol port, while FanShare email binding only allows the encrypted email client protocol (SSL) port to be bound by default, resulting in binding fail.
Solution: Contact Fanxiang Mailbox Technology, provide the corresponding enterprise number, and apply for opening the use of non-encrypted email client protocol for binding. After the application is successful, you can re-bind.
(4) The customer's corporate mailbox only allows intranet access, resulting in binding failure
Cause of the problem: Some companies have set up their own mailbox services, and restricted access to the intranet only, so Funshare Mailbox cannot be bound to the company's mailbox.
Solution: You need to find the mailbox administrator of the company, apply for an IP whitelist, and allow FunShare to access their mailbox server. After the application is successful, you can re-bind.
(5) The customer's corporate mailbox has enabled secondary authentication, resulting in binding failure
Cause of the problem: Some corporate mailboxes support secondary authentication (such as SMS authentication), while Funshare mailboxes do not support secondary authentication, so the binding fails.
Solution: Log in to the corresponding corporate mailbox, turn off the secondary authentication function, and then re-bind.
(6) The customer's corporate mailbox only supports login using the exchange username (not an email account) + password
Cause of the problem: The customer's mailbox uses the mailbox service built by Exchange itself, and only the user name (non-mail account) + password is allowed to bind, resulting in binding failure.
Solution:
① Contact the customer's mailbox administrator, apply to open the standard client-side sending and receiving protocol (IMAP + SMTP) on their exchagne server, and then bind it to the FunShare side mailbox.
② Contact Fanshare Mailbox Technology, provide the customer's email account + exchange user name, make a special mapping, and then bind to the Fanshare mailbox.