Funshare Service Account is a new mobile office service function launched by Funshare Sales. It is a one-stop service window for enterprise employees, covering functions such as group messaging, custom menus, mobile customer service and work orders, and provides powerful business services for enterprises or organizations. Service and management capabilities, realize the mobilization of message management, self-service inquiry and business processing, so that every enterprise can have a convenient mobile service window.
FunShare service account provides a general service account template, which can be used immediately without development. Enterprises can set up service accounts such as HR assistants, IT assistants, and corporate culture walls for free according to their own needs, and immediately have an exclusive service window for the enterprise.
1. Typical usage scenarios of FunShare service account
1.1 Scenario 1: HR assistant service account
The company's strategic deployment, personnel appointment, organizational structure adjustment, various personnel/administrative systems, and the company's excellent culture...how to let employees know these information in a timely manner? Create an internal publication or hold a staff meeting to give a speech? No, now only one HR assistant service account is needed to realize it. Helps HR to send announcements in groups, synchronize personnel systems, etc. through functions such as group messaging and custom menus, and solve employee personnel/administration-related issues in one stop.
1.1.1 Issue HR notice
Excellent employee star selection, talent recommendation, employee care and other corporate HR notifications are sent to employees through the service number with one click. Group sending supports a variety of sending scopes such as the whole company, department and individual, and the message reaches employees directly. Employees can directly like, comment and interact with the content of the message. The reading effect allows managers to understand the reach effect at a glance.

1.1.2 Employees can check the personnel system by themselves.
Configure the content of common personnel business consultation such as five insurances and one housing fund, attendance system, employee benefits, etc. in the service account menu, and employees can click the menu to obtain detailed content without manual answers.

1.1.3 Online Customer Service Workbench
Reply to employees’ inquiries at any time through the mobile customer service workbench of the service account;

1.2 Scenario 2: IT assistant service account
Want to have a standardized process for IT equipment breakdown maintenance? Every day, colleagues ask what is the wifi password? Colleagues who work overtime on Sunday don't know the access control lock code, who can I ask for help? Please set up an enterprise-specific IT assistant service account. The IT assistant can be used for fault work order reporting, work order circulation and processing, IT information self-service query, etc... Let the IT department handle IT business efficiently and improve work efficiency.
1.2.1 Online acceptance of IT business work orders
Work order is the core function of the IT assistant service account, allowing simple IT business to be processed online. Through the work order, employees can quickly submit the faults encountered or things that need to be processed, such as: fault repair, equipment use, etc. IT personnel can use the mobile app to process the work order at any time, and employees can track the progress of the work order in real time through the service number. IT managers can use the web page to perform work order statistics and data export.
Employees submit work orders in the IT assistant service account:

IT staff handles work orders:

1.2.2 Employees can query IT problems by themselves
System training manuals, printer user guides, data query platforms, solutions to equipment failures and other common IT business consulting content are configured in the service account menu, allowing employees to self-inquire and learn, and minor problems do not have to be solved by themselves.
