Sales BOM

CPQ is the abbreviation of Configure, Price, Quote, which stands for configuration, pricing and quotation. CPQ solves the closed loop of complex product quotation and order business. Through CPQ, the quotation business of multi-level combination products can be realized, and the complex product quotation and order placement can be realized. Centralized management, support for portfolio product structure, and connection with mainstream ERP. Through the application and maintenance of CPQ, enterprises can quote and place orders for complex products, and help enterprises keep their sales in an efficient, smooth and orderly state. The CPQ of FenShare CRM system is associated with the order and quotation business modules to help customers realize the process of self-service quotation and ordering. At the same time, the product portfolio structure supported by CPQ can be integrated with the enterprise's ERP through the Open API function provided by FenShare. The system is connected to conduct unified IT management within the company to ensure the unity and smoothness of the entire enterprise business.

1. Examples of business usage scenarios

After the salesperson confirms the customer's purchase needs, they support quotation/order placement on the mobile terminal. During the quotation/order process, the salesperson selects products according to the product combination required by the customer, including optional components and components. Price, quantity, etc., to complete the quotation/order business of the sales process.
The configuration of CPQ can help sales staff and customers to be more efficient and accurate when matching products with complex structures, thereby improving the efficiency of the sales process.

2. Detailed introduction of CPQ

CPQ Business Process
  • Configure multi-level product structure: Configuring product multi-level structure means configuring product portfolio, including configuring parent and sub-part structure, configuring parameters of optional details, configuring component pricing rules, and configuring constraint dependencies.
  • Configure attribute attribute value: After the attribute attribute value is associated with the corresponding product, set the price list corresponding to different attributes and the price corresponding to the attribute value, which can realize the multi-price scenario of a single product. Specifically, it includes configuring attributes and attribute values, associating attributes and products, and configuring attribute price lists.
  • Quotation/Order Use: Quotation and order stage support selection of product combinations to achieve efficient ordering of complex products. The specific process includes selecting the product combination, selecting the attribute value of the parent item, selecting the component item, selecting the attribute value of the component item, editing the price and quantity of the component item, and editing the price and quantity of the parent item.

3. CPQ business operation

3.1 Background operation

Enable CPQ
  • Entrance: Management - [Business Rules Management] List Page - [CPQ Management] List
Open CPQ Description
  • Open CPQ instructions

    • Once the CPQ switch is turned on, it cannot be turned off, and the print settings can be selected to turn on different switches as shown in the figure below according to the business scenario;

    • After the CPQ switch is turned on, Fanxiang CRM quotations and orders support configuration of complex products and prices, and other business modules do not support it temporarily;

    • After the CPQ switch is turned on, the quotation and order products will be automatically delivered to the [level] field;

      • This field is only displayed in the print templates of [Quotation], [Quotation Details], [Order], and [Order Product], but it cannot be configured and displayed in the layout.

      • In the background management, in the [Quotation Details] and [Order Product] objects, the [Level] field supports default value editing, the default value is [.], and only supports adjustment to [.], [-], [_] One of the types, fill in other or formulas, and process according to [.] by default.

  • After the CPQ switch is turned on, the price list can only set the discount/price of the product combination temporarily, and cannot set the discount/price of its sub-products; if a product combination is selected in [Quotation] or [Order] and its sub-products are configured, The final product mix price is calculated with discounts from the price list.

3.2 Front-end business operations

3.2.1 Configure product combination mode

  • Configure product categories

    • manually created

      • Entrance: Management - [Object Management] List - [Default Object Management] List - [Product] List - Product Category

      • According to the product classification level, a first-level classification can be added, and in the corresponding classification level, a new sub-level or flat classification can be created

  • Import, see Import for details

3.2.2 Configure basic information

  • Entrance: under [Product] list
  • Create a new product or edit an existing product, complete the entry of basic information, and enter the configuration of the product portfolio
  • Click on the corresponding product to enter the product details page and enter the configuration of the product portfolio
  • On the product list page, you can directly enter the configuration product portfolio
In particular, enter the configuration product combination from here, and display all the products whose [whether the product combination] is "Yes", select the product, and then configure the product combination corresponding to the product

3.2.3 Product Portfolio Configuration

  • Enter the configuration product portfolio, create a group under the product, and add sub-products under the group, you can add multiple layers, and the content of the group remains unchanged.
    • Create group support configuration:

      • Multiple selection: support configuration of "minimum number of sub-products" and "maximum number of sub-products"
      • Single choice: configurable "required"
    • Funshare CRM attaches great importance to user experience. When there are many products and the product structure is consistent, the following functions can be used:

      • Synchronize this product structure: Synchronize the sub-products and configurations of this product to other combined products, and can synchronize to multiple product combinations at the same time
      • Update this product of other BOMs: the same product can be a sub-product under different products, and the product structure and configuration can be different. Through this function, the product structure is synchronized to other nodes of this product.
    • Support multiple selections for batch editing, deleting, and exporting.

  • Products in each group support configuration: whether it is required, whether it is selected by default, whether the price can be edited, whether the quantity can be edited, the maximum quantity, the minimum quantity, the increase in quantity, etc.
  • Under each sub-product, sub-products can be added to form a multi-level structure, and the configuration can be saved and completed.

3.2.4 CPQ constraint dependencies

  • Entrance: CRM Module - [Product Management] List - [Product Constraints] List Page
  • Add constraint relationship: Funshare CRM supports the definition of dependency constraint relationships between products and sub-products of combined products. The constraint relationship supports "must choose" and "not allowed to choose", as shown in the figure below.

3.2.5 Configure product properties

  • New attribute attribute value

    • manually created

      • Entrance: CRM module - [Product Management] list - [Properties] list page
    • Import, see Import for details

    • Define attribute attribute value

      First define the attribute, and then define the attribute value of this attribute. The attribute value can be copied and deleted, and at the same time, the dot pattern in the operation bar can be dragged to move the row where it is located.

  • Product association attributes

    After the product is associated with attributes, you can configure its attribute value range, and display its attributes and attribute values ​​on the product details page.

  • Attribute price list

    The attribute price list is associated with the main price list, select the applicable price list range, edit the detailed price of the attribute price list, and achieve different prices for the same product with different attributes.

3.2.6 Place an order and select an attribute value

When placing an order, select the product and select the attribute value at the same time, through the pricing of the attribute price list, the price will be displayed, and the selected attribute attribute value will be displayed on the list page.

3.2.7 Product quotation & order

The order selects the product, filters the product combination through the attribute value, selects the combination attribute value, selects the component, price and quantity, and generates the order.

3.2.8 Integration with ERP

Funshare CRM supports integrated docking with mainstream ERP systems to achieve seamless docking, and orders and products are finally connected to ERP materials (BOM) and orders.
Note: At present, the sales contract is consistent with the order and quotation, and CPQ has been supported.
2022-11-22
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