1. E-Service Introduction

2. Pain Points of Enterprise After-sales Service

• The progress of the maintenance is unknown.
• The inspection result is not closed loop.
• Difficult to communicate across departments.

• Cross-departmental collaboration is difficult, and customer information and specific needs are not clear.
• Paper documents are easy to lose.

• The service process is out of control.
• The maintenance is not timely, the two departments shirk the responsibility, and cannot effectively judge the relevant responsibilities, resulting in internal conflicts within the team.
• Cross-department/cross-enterprise collaboration has high communication costs and does not know how to operate.
• The price of maintenance and installation parts is not transparent.
• The acquisition rate of real customer evaluation is low.
• Account needs are met, and the customer evaluation feedback cycle is long.
• Account information cannot be effectively deposited.

3. E-Service One-stop Solutions

1. Get through the internal organization of the enterprise and external partners to serve customers together.
2. Standardized business processes, automatic flow of business processes, and low cost of departmental collaborative learning.
3. Visualize the business process, understand the service process and work progress in real time.
4. Real-time supervision of business circulation, real-time viewing of circulation efficiency, clear rights and responsibilities.
5. Accounts and business information are retained by the enterprise and will never be lost.
6. Users pay online, directly to the company account, and the payment is transparent and convenient.
7. Online evaluation of user service, shorten the account feedback cycle, and obtain real user feedback.