The quick reply sample page is as follows

Quick replies can be divided into enterprise-level quick replies and personal-level quick replies. Personal-level quick replies: A customer service staff maintains data on the customer service workbench. This type of data is only visible to the maintainers themselves; Enterprise-level quick replies: by customer service staff. The administrator performs unified entry of quick reply data in the knowledge base, and all customer service staff of this type of data can see it;

The data of enterprise-level quick reply is stored in the knowledge base, and the administrator needs to maintain the data in the knowledge repository in advance; the specific process is as follows:

Step1: It is recommended to create a new knowledge category, and maintain the quick reply data under this knowledge category;

Step2: It is recommended to create a new knowledge base scene and bind the knowledge classification data in the previous step

Step3: Bind the knowledge repository scene of quick reply under the quick reply setting item. Note: the applicable channel of quick reply is automatically generated according to the access channel configured by the user, for example: the user only configures the channel for web page access and email access , the system will automatically create two tabs for web page and mailbox, and the user only needs to perform data binding.

Customer service staff can add personal-level automatic replies on the customer service workbench, and support setting categories.