Published at: 2026-10-12
Van Sales Order Solicitation Business Process Overview
Understand the nodes, roles, and handoffs of the two end-to-end processes: Van Sales and Order Solicitation.
Overview
An overview diagram helps your team align on responsibilities: who initiates, who stocks, who delivers, and who collects payment. Avoid gaps in responsibility across loading, inventory, and collection for both Van Sales and Order Solicitation.
Van Sales loop
| Stage | Action | Role |
|---|---|---|
| Stocking | Stock requisition request, warehouse keeper review, loading | Driver, Warehouse Keeper |
| Sales | In-store van sales ordering (sell / return / exchange) | Driver |
| Fulfillment | Automatic outbound shipping, on-site collection | Driver, Finance |
| Review | View vehicle inventory, stocktaking | Driver |
Order Solicitation loop
| Stage | Action | Role |
|---|---|---|
| Order solicitation | Salesperson places order in store | Salesperson |
| Stocking | Picking and sorting, allocation by store | Warehouse Keeper |
| Dispatch | Assign regional driver, schedule by delivery time | Dispatcher |
| Delivery | Dispatch and loading, in-store delivery and shipping, collection | Delivery Driver, Finance |
Key handoffs
- Van Sales loading and Order Solicitation dispatch and loading both take goods from the company warehouse.
- Both modes support online collection after shipping, and funds are credited to the enterprise account balance.
- After you enable Inventory Management, loading, unloading, stocktaking, and transfer are all governed by inventory and batch constraints.
Core concepts
Van Sales and Order Solicitation are two sales modes for FMCG ordering. The core difference is who stocks and who delivers:
- Van Sales: The driver stocks the vehicle and closes the loop from sales to collection on site.
- Order Solicitation: The salesperson solicits the order; the back office stocks centrally, and the delivery driver delivers and collects uniformly.