1. Service pass
1.1 I would like to ask who can maintain the work order dispatch service team? Our service minister can see the service group, but cannot maintain it. I would like to ask how the authority of this function is controlled?
The work order service group needs to be added in Service Communication--System Settings--Work Order Assignment--Work Order Service Group; if you are the leader of the work order service group, you can see the members in your group, but you cannot edit them. Service pass administrator can edit group members
1.2 After starting the automatic order grabbing within the service group, why do you still support manual dispatch and self-collection?
You can only choose one order dispatching mode. If you choose order grabbing, you can grab orders by yourself after entering the order grabbing pool, or you can assign them manually
1.3 In the service order process, the application node is set as field work. Why can’t the field work sign-in button be displayed where the transfer is transferred to the engineer?
It is necessary to set the work order field type in the service link, and add the personnel to the applicable scope
1.4 What is the difference between the two options (dispatcher of the service provider and dispatcher of the service provider service group) set in the process node of the service link?
The difference between the two is that one is the general dispatcher of the service provider, who can assign work orders to individuals and service groups, and the dispatcher of the service provider service group can only assign work orders assigned to this group, and assign them to engineers in the group
1.5 After changing the engineer to another engineer when editing the work order, the data has already taken effect. Why is the work order still in the previous engineer?
The engineer field of the work order needs to go through the assigned process, and editing the data to change the engineer will not take effect
1.6 The service group assigned by the system's automatic order dispatch is incorrect. What is the reason?
Application--Service Link--System Settings--Automatic dispatch condition dispatch order priority
1.7 How to configure the order grabbing function?
Application--Service Link--System Settings--Enable the order grabbing function
1.8 Are the name and mobile number of the contact person on the construction work order on the mobile phone automatically associated with the Internet user?
Application--Service Link--System Settings--Auxiliary Function-Customer Contact Filling Settings
1.9 Service evaluation How to send SMS messages for customers to evaluate?
Application--Service Link--System Settings--Service Process--Service Evaluation
1.10 How to customize the notification content of the WeChat service account, do not want to use the system default notification content?
Application--Service Link--System Settings--Process Settings--Process Notification
1.11 The preset field ""Assignment start time" in the work order is delayed by one hour by default. Why?
1. If the appointment service time is not empty, the assignment start time is the appointment service time and the assignment end time is the appointment service time + 1 hour,
2. If the scheduled service time is empty, the assignment start time is the current time + 1 hour, and the assignment end time is the current time + 3 hours
1.12 Is it possible to automatically create a group after assigning an engineer in the service order? Immediately generate synergy groups to facilitate after-sales and business communication?
Temporarily not supported, you can contact Fanxiang customer service to submit a request.
1.13 After re-enabling the service communication function, what happens if the smart form created according to the work order is gone?
Need to contact the account manager to confirm whether the service pass has expired and place a new order? Generally, this situation is caused by the expiration of the service pass.
1.14 The employee is a service engineer, but when creating a service order service group, why is this member not selected?
Service Communication - System Settings - There is a role of after-sales service processor, which needs to be added to this employee
1.15 The customer has set up the guest mode, why does the guest not have permission when creating a new work order?
The role of tourist has not checked the new permission of the work order object, and the new permission needs to be added