Published at: 2026-10-12
External Platform (CPaaS) help center
Learn platform concepts and configure external organizations, users, apps, portals, and WeChat channels.
Overview
Use the platform overview and terminology guide to understand business scenarios, capabilities, and permission relationships.
Release notes describe changes relevant to platform configuration.
Administrator configuration
Configure External Settings, organizations, departments, users, and roles first.
Initialize the required External Apps, then configure Partner Portal or site experiences and WeChat channels as needed.
Articles
| Article | Audience | Images |
|---|---|---|
| External Platform overview | all | 1 |
| Core terms and capability map | all | 0 |
| May 2026 External Platform release notes | admin | 1 |
| April 2026 External Platform release notes | admin | 2 |
| January 2026 External Platform release notes | admin | 1 |
| November 2025 External Platform release notes | admin | 1 |
| Configure External Settings | admin | 10 |
| Manage External Organizations, departments, users, and roles | admin | 21 |
| Initialize External Apps and open configuration | admin | 13 |
| Configure Partner Portals | admin | 29 |
| Manage sites and configure site portals | admin | 22 |
| Configure WeChat channels | admin | 3 |
Documentation scope
This English manual includes Overview and Administrator configuration only.
Product summaries and release notes may mention data synchronization, External Chats, or Partner Academy.
Their detailed procedures are outside the current documentation scope.
The translated data synchronization and partner collaboration/training directories remain local for future expansion.
They are excluded from this index and from links in the included articles.
Use release-scope.json to select the two included directories when preparing a publication package.
The file records the intended scope; a publishing tool must apply that selection rather than scan every directory.