Published at: 2026-09-17
process-faq
View common process configuration and runtime issues in one place.
Approval Process
| Question | Recommended action |
|---|---|
| Why does the Approval Submitter show as System? | Check whether the process was triggered by the system, and review the Initiator configuration. |
| Why does a parallel node show an approval reply button? | Check the processing rules for parallel or co-signature nodes. |
| Can approval comments be adjusted? | Review the enterprise approval comment management rules manually. |
| Does an Approval Process support viewing usage counts? | Confirm the statistics entry in process management or operations analysis. |
Workflow
| Question | Recommended action |
|---|---|
| Does editing data with a business button trigger a Workflow? | Check whether the button actually modifies fields, and confirm the trigger conditions. |
| What should I do if the data Owner does not receive a reminder? | Check recipient rules, message permissions, and reminder Action Configuration. |
| How can scheduled triggers take effect for historical data? | Review the scheduled trigger processing rules for historical data. |
| Which fields support triggering during change? | See the field change reference, and use the current Tenant capabilities as the source of truth. |
Flow
| Question | Recommended action |
|---|---|
| What should I do if a flow run failed? | View process logs to locate the failed node and error information. |
| What should I do if a flow does not trigger after publishing? | Check the trigger method, entry conditions, and Publish Status. |
| How do I confirm whether a flow updated data? | Run it with a test record, and check node outputs and the target record. |