Published at: 2026-09-17
Latest update
Overview
This page records the updated key points of the released capability Online Customer Service, allowing administrators to evaluate the impact of the upgrade.
Core concepts
Update records are categorized by capability scope, with priority given to newly added capabilities, applicable scenarios, and configuration impacts.
Learn about the recently released core features of ShareCRM Online Customer Service and check the update history of past versions.
Highlights of this update
- Full access to AI customer service assistant: Based on large model capabilities, intelligent reply recommendations, real-time translation, and automatic summary after the session are launched.
- Large model intelligent quality inspection is online: Supports 100% automatic scanning and deduction of points for manual session handling sessions, and quickly identifies irregular speech skills and complaint emotion labels.
- Omni-channel integration optimization: Improved the message reach rate of WhatsApp Niuxin Cloud access, and supports web plug-in adaptive mobile layout display.
Historical update record
March 2026 version (v1.8)
- Channel access enhancement: Add the WeChat customer service official independent version authorization interface, and support binding multiple WeChat support session accounts.
- Service follow-up plug-in: The work order and service request return visit board is preset in the left navigation of the workbench.
- ** Custom Plugin Mount **: Open the pwc web component mounting capability, allowing third-party ERP queries to be embedded in the sidebar.
December 2025 version (v1.5)
- Pre-inquiry form upgrade: Supports mandatory submission restrictions and Guest User binding.
- Quick Reply Upgrade: Supports hierarchical management of enterprise-level quick replies and personal-level quick replies.
- Phone bar integration: Tianrun Rongtong, Heli Yijie incoming call pop-up screen and soft phone bar direct connection are ready for adaptation.