Questions about Version

1. After the account upgrades to the new version of E-Order, will there be any impact, and can they return to the old version?

The new version and the old version of E-Order only have different effects on the ordering side, similar to the new version and the old version of the main website, all the data is in the CRM. For old accounts, if they want to use new functions, they can grayscale the new version. If they find that the new version is not satisfactory, they can still use the old version. The two versions can be switched freely without conflict.

2. Is there any difference when using E-Order without tenants and with tenants?

There is no difference, both can use E-Order to complete the required ordering business, and the accounts who have opened the tenant can use enterprise internal management tools such as messages and CRM.

3. [Filter Available Range], [Shopping Cart], [Online Customer Service] Plug-in Configuration on Home

Homepage filter available range: need to set the available range filter:
Shopping cart: Turn on the mall mode, and the shopping cart will open;
The online customer service application needs to be opened separately:

4. The order mode of the old version has a switching price list, why can’t I find it in the new version?

In order to realize the multi-organization/multi-brand function, the old version added the parameter "saleable range and price control". Individual old customers can switch the price list, but the new version already supports the multi-organization mode, so this parameter is no longer provided. Order Tongtong no longer supports switching price lists, but makes inquiries based on the range of sales. Old customers will upgrade to the multi-organization mode in the future to realize the function of switching price lists.

5. Why can’t I set the ad banner in the new version?

The old advertising objects are the same as the old promotions. The new version 810 has opened new advertising objects. Advertising Banner can jump to promotions and commodity/product objects.
For the summary of frequently asked questions about E-Order, please click the link: Common Questions about E-Order
2023-02-20
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