Published at: 2026-10-15

Operations and System Settings

  • Product usage conditions: Management Backend → Application List > Knowledge Base; configure purchase, member scope, AI compute units.
  • Operations: duplicate verification, AI Q&A records, feedback tuning.
  • System settings: backend roles and entry permissions; retain only needed 1.0 config.

Overview

After knowledge is created and published, ongoing operations keep the knowledge base healthy: reviewing content, removing duplicates, collecting feedback and tracking usage. This article also covers the system settings that define the operating boundary of the knowledge base.

Run knowledge operations

Content review

  • Configure review before publishing so every item is checked for accuracy and compliance.
  • Review tasks are handled in the task center; approved items go live, rejected items return to draft.

Duplicate knowledge check

  • The knowledge base detects duplicate or similar Q&A pairs and documents.
  • Review duplicate candidates and merge or retire redundant items to keep answers consistent.

Feedback collection

  • End users can rate AI answers (thumbs up / down) and leave comments.
  • Maintainers should review negative feedback periodically and fix the corresponding knowledge.

Usage statistics and dashboard

  • View statistics on search volume, AI answer volume and feedback.
  • Use the data dashboard to identify knowledge gaps, hot topics and items with poor feedback, then prioritize updates.

Recommended operating loop

  1. Monitor feedback and statistics weekly.
  2. Fix items with repeated negative feedback.
  3. Check duplicate candidates and merge.
  4. Add or update knowledge for uncovered questions.
  5. Re-run the review and publish cycle.

Configure system settings

Basic settings

Setting Description
Default space The space used when creating knowledge without an explicit target.
Review policy Whether publishing requires review and which roles are reviewers.
Validity defaults Default validity period applied to new knowledge.
AI scope Which spaces and folders AI answers are allowed to reference.

Configure steps

  1. Open the system settings of the knowledge base.
  2. Adjust the basic settings according to your operation model.
  3. Configure homepage operation components (for example, latest knowledge, hot topics, leaderboards).
  4. Save and verify from a member account.

Configure product usage conditions

  • Define the product combinations required for the knowledge base, for example which modules must be enabled (knowledge base, AI assistant, etc.).
  • Administrators should check that the required modules and permissions are in place before rollout:
    • Knowledge base module enabled for the enterprise.
    • Knowledge maintainer and administrator roles assigned.
    • AI assistant / Agent enabled if AI Q&A is used.
Mode Description
Knowledge only Members browse and search knowledge without AI answers.
With AI Q&A AI answers reference published knowledge within the permission scope.
With Agent assistant The knowledge assistant Agent answers questions from the homepage or other entry points.

Expected results

  • Content is reviewed, duplicates are handled and feedback is acted on regularly.
  • System settings match the operation model and take effect as expected.

FAQ

Question Answer
Who should run knowledge operations? Knowledge maintainers and knowledge administrators.
Can review be skipped? Only if the space review policy is disabled.
How often should duplicates be checked? A weekly check is recommended for active knowledge bases.
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