Published at: 2026-10-15
Create Web Knowledge
Parse external web pages into usable knowledge.
Overview
Web knowledge is suitable for public external pages such as product official sites, official help centers, supplier materials, competitor updates, and industry news. The system parses content from the web address. The original page text cannot be manually edited in the knowledge base.
Before You Start
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Role permissions: The account has Edit permission on the target folder, and the web page is accessible.
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Version requirement: Use the current Knowledge Base 2.0 interface.
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Web page condition: The source page is accessible and does not require login or restricted crawling.
Steps
- Click New and select New Web Knowledge.
- Choose a folder where you have Edit permission as the storage location.
- Choose a single page or a page set, and enter the URL.
- Create the web page processing task.
- View the progress in the Task Center; after the task completes, select the pages to ingest or check the automatic ingestion result.
- Check the parsed content and publish.
Follow-Up Maintenance
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The web knowledge detail page supports View Original Page.
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Published or unpublished web knowledge can be re-parsed.
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Re-parsing creates a background task; if parsing fails, check the reason in the task results.
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Parsing may fail when the source page becomes unavailable, requires login, or restricts crawling.
Expected Results and Verification
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Reopen the corresponding pages with the current account.
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Confirm that the parsed web content enters the target folder.
FAQ
| Issue | Resolution |
|---|---|
| Target entry is not visible | Check the product usage conditions and the current account permissions. |
| Results are not updated after an operation | Refresh the page and check the task status or knowledge status. |
Related Topics
- Knowledge Base 2.0 Overview
- Quick Start for the Corresponding Role