Published at: 2026-10-15

Manage Default Knowledge Spaces

Manage the pre-provisioned space for system source data.

Overview

The default knowledge space is a special pre-provisioned space that centrally carries system source data. It is not used as an ordinary self-built space. System data import currently supports network disk, training assistant, sharing, knowledge article objects, and CRM objects. The source folders actually shown in the default space depend on the current enterprise page.

Before You Start

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  • Role permissions: Managing source data requires Edit or higher permission on the corresponding source folder.
  • Version requirement: Use the current Knowledge Base 2.0 interface.
  • System condition: The default knowledge space and the system source folders provided by the current version have been initialized.

System Sources and Management Focus

System source Management focus
Network disk Directory scope, file content, and field mapping
Training assistant Course categories, course content, and instructor information
Sharing Shared topics, content, and attachments
Knowledge article objects Data scope, knowledge attributes, and validity-period fields
CRM objects Business objects, record scope, and field mapping
For detailed configuration of system sources, see Import System Data.

Management Rules

  • The default knowledge space cannot be renamed or hidden, but it can be reordered in the left navigation.
Pin option on a space in the left navigation
  • The pre-provisioned source folders are displayed according to the current product version and enterprise configuration. Both the entries and their content are controlled by the current user’s permissions.
Default space source folders
  • When you have Edit or higher permission on a source folder, you can manage source data through Import or the Ingestion Settings of that folder.
Source folder menu with sync settings and permission settings

Expected Results and Verification

  1. Reopen the corresponding pages with the current account.
  2. Confirm that the default space shows the source folders enabled by the current enterprise and their ingestion status.

FAQ

Issue Resolution
Target entry is not visible Check the product usage conditions and the current account permissions.
Results are not updated after an operation Refresh the page and check the task status or knowledge status.

Related Topics

  • Knowledge Base 2.0 Overview
  • Quick Start for the Corresponding Role
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