Published at: 2026-10-15
Update Knowledge
Open published item → Edit (saves as draft) → update → Publish to replace official version.
Overview
Updating keeps published knowledge accurate over time. Depending on the knowledge type, updates can be edited inline, replaced, or synchronized from the original source.
Before you start
- You must have edit permission for the space or folder that contains the knowledge item.
- Changes to published items take effect after publishing again (and review, if enabled).
Update an online document or Q&A pair
- Open the knowledge item from the space or search results.
- Click Edit.
- Modify the title, content, answer, categories or validity period.
- Save and publish the update.
- If review is enabled, the updated version enters review before going live.
Update web knowledge
- For web knowledge, the stored content is a snapshot of the web page.
- Update the snapshot by refreshing the page content, or edit the cached content manually.
- If the source page changes frequently, consider re-importing to keep the snapshot in sync.
Validity period and status
| Operation | Effect |
|---|---|
| Extend validity | The item remains published for the new period. |
| Set no expiry | The item stays published until manually retired. |
| Leave expired | The item automatically becomes Expired and stops being returned. |
Expected results and verification
- The item shows the updated content and the new publish time.
- Verify from a member account that search and AI answers return the updated content.
FAQ
| Question | Answer |
|---|---|
| Does updating change the creation time? | No, creation time stays; the update time is refreshed. |
| Do I need to re-publish after every edit? | Yes, edits are saved as a draft and take effect only after publishing. |
| What happens to the old version? | Version history is retained for review and rollback where enabled. |