Published at: 2026-10-15
Retire and Delete Knowledge
- Unpublish: stops service, can republish.
- Delete: moves to trash, restorable within retention.
Overview
Retiring and deleting remove knowledge from use. Retiring takes an item offline while keeping it available for later, whereas deletion permanently removes it. Use the right operation according to the business need.
Before you start
- You must have management permission for the space or folder.
- Deleting an item is permanent and cannot be undone; retire first if you may need the content later.
Retire knowledge
- Open the knowledge item.
- Choose the retire operation.
- Optionally provide a reason for retirement.
- Confirm. The item status becomes Retired and it is no longer returned by search or AI answers.
- Retired items remain in the space and can be re-published at any time.
- Retired items are not deleted and still count toward the space content for maintenance purposes.
Delete knowledge
- Open the knowledge item and choose the delete operation.
- Confirm the deletion.
- The item and its references are permanently removed.
## Delete a folder or space| Target | Behavior |
|---|---|
| Folder | Deletes the folder and all knowledge items inside it; confirm carefully. |
| Space | Requires emptying or removing contained content first; the space disappears from the homepage. |
| Personal space | Deleting a personal space removes the owner’s private knowledge. |
Expected results and verification
- Retired or deleted items no longer appear in search results or AI answers.
- For retired items, verify the item can be re-published.
- For deleted items, confirm the target folder or space is gone from the navigation.
FAQ
| Question | Answer |
|---|---|
| Can I recover a deleted item? | No, deletion is permanent. Use retire instead if the content may be needed. |
| Does deleting a folder delete sub-folders? | Yes, all nested content is deleted. |
| Who can perform retire and delete? | Users with management permission for the corresponding space or folder. |