Published at: 2026-10-15
Backend Capability Overview
The backend retains only what administrators need: application-level settings, 1.0 customized ingestion, duplicate verification, AI Q&A records. Daily maintenance and permissions are on the frontend.
Overview
The backend of the knowledge base provides the enterprise-level capabilities that administrators use to define roles, manage knowledge entries, review content, connect knowledge sources, and publish the knowledge base to external audiences.
Backend roles in Knowledge Base 2.0
| Role | Status in 2.0 | Scope |
|---|---|---|
| Knowledge base administrator | Effective | Full backend management: roles, system settings, publishing, review policy. |
| Knowledge operations personnel | No longer effective | Knowledge entry, maintenance and permission are handled in the front end. |
| Knowledge entry personnel | No longer effective | Knowledge entry, maintenance and permission are handled in the front end. |
- In Knowledge Base 2.0, only the knowledge base administrator remains an effective backend role.
- Knowledge entry, daily maintenance and permission management all happen in the front end.
- Permission settings from the legacy backend (AI knowledge entries and enterprise knowledge spaces) no longer take effect; front-end space and folder resource permissions are authoritative.
Backend capabilities overview
| Capability | Description |
|---|---|
| Role and permission configuration | Configure the knowledge base administrator role and backend menus. |
| Knowledge entry management | Review and manage AI knowledge entries, knowledge articles and standard Q&A pairs. |
| Duplicate knowledge check | Detect duplicate or similar knowledge candidates and merge. |
| Knowledge ingestion rules | Configure how training courses, network disk files, CRM objects, knowledge articles and work circle shares enter the knowledge base. |
| Knowledge space and Agent | Manage the knowledge base Agent (Copilot_knowledge) and AI Q&A behavior. |
| Knowledge base publishing | Publish the knowledge base to external organizations or the WeCom side panel. |
| AI Q&A records | View and export records of AI Q&A sessions for analysis. |
| System settings | Configure basic settings and product usage conditions. |
Legacy backend (1.0)
- Legacy backend pages (enterprise knowledge spaces, SCRM reply libraries, traditional knowledge base settings) remain visible only for enterprises that already made custom configurations.
- Standard Knowledge Base 2.0 deployments are not recommended to use these legacy pages; use the front end for maintenance instead.