Published at: 2026-10-15

Knowledge Space and Agent

Manage enterprise spaces (backend); configure Agent knowledge scope and Q&A; view AI Q&A records for tuning.

Overview

The knowledge space and Agent section covers the built-in knowledge assistant and how AI Q&A behaves: which entries it uses, how it answers, and where the answers are recorded. In Knowledge Base 2.0 the visibility boundary is set by front-end resource permissions, not backend settings.

The knowledge base Agent

  • The knowledge base ships with a built-in knowledge assistant Agent (API name: Copilot_knowledge) that acts as the in-enterprise Q&A assistant.
  • Entry points: the knowledge base homepage AI search, and AI assistant entry points configured in the Agent development platform.
  • When a user asks a question:
    1. The Agent first matches standard Q&A pairs by exact keyword and semantic similarity. If the similarity exceeds the threshold, the stored answer is returned directly (stable, fast).
    2. If no Q&A pair matches, the Agent reasons over AI knowledge entries and generates an answer.
  • The knowledge actually used by the Agent is bounded by the user’s front-end space and folder resource permissions; backend AI entry category permissions no longer participate.

Configure the Agent in an AI assistant

To add the knowledge assistant to an AI assistant entry:
  • Assistant name: Knowledge assistant
  • Assistant description: an assistant that quickly searches product functions, usage methods, implementation guidance and common difficulties, and answers clearly.
  • AI assistant: select the knowledge base Agent (Copilot_knowledge).

AI knowledge Q&A records

  • The backend stores AI knowledge Q&A records (object: AI knowledge Q&A record) for every AI Q&A session.
  • Viewable by the knowledge base administrator.
  • Each record includes: record number, question, AI reply, answer type, number of referenced knowledge items, integrated object data, user feedback and consultation time.
  • Use the filter bar (record number, question) and the export button to analyze Q&A quality.
  • If the entry is missing, check the knowledge base application view menus and the object’s function/data permissions in the backend.
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