Published at: 2026-10-15
Knowledge Base 2.0 Overview
Understand the knowledge capture, governance, and usage workflow.
Knowledge Base 2.0 is designed to capture, organize, govern, and utilize enterprise knowledge. It connects knowledge creation, batch upload, multi-source import, space management, task progress, release status, access control, search and AI usage into a complete workflow.
Core Workflow
- Capture Knowledge: Create online documents, Q&A pairs, web knowledge, or upload local documents and folders.
- Organize Knowledge: Manage content through enterprise spaces, personal spaces, default knowledge spaces, folders and knowledge categories.
- Access Data: Connect network disk, CRM, shared notes, training assistant courses and other external system data to the knowledge base.
- Manage Progress: View upload, parsing, AI-to-Q&A conversion, web page processing and re-ingestion progress in the task center.
- Publish & Govern: Manage drafts, publishing, published, publish failed, unpublished, official version, validity period and permissions.
- Use Knowledge: Use knowledge through search, knowledge Q&A and knowledge base Agent.
Two Types of Spaces
| Space | Purpose |
|—|—|
| Enterprise Space | Default knowledge space carries system-source data (network disk, CRM, shared notes, training courses). Self-built spaces manage team knowledge by department, business domain or topic. |
| Personal Space | Manages personal knowledge, favorites and private materials; can be used as the scope of AI Q&A. |
Three Types of Knowledge Items
| Type | Suitable Content |
|—|—|
| Online Document | Systems, manuals, solutions, experience summaries |
| Q&A Pair | High-frequency questions, standard answers, common faults |
| Web Knowledge | External web content: official sites, supplier pages, industry info |
Who Can Do What
| Permission/Role | Main Capabilities |
|—|—|
| Viewable | View knowledge body, use authorized knowledge in search and AI |
| Downloadable | Download attachments on top of viewable |
| Editable | Create/edit knowledge, folders, publish/unpublish |
| Manageable | Manage space/folder info, permissions and content |
| Knowledge Base Administrator | Enters knowledge backend for duplicate verification and AI Q&A records; enters system backend for application settings |
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In 2.0, knowledge operators and entry staff are no longer effective backend roles. Entry, maintenance and permissions follow frontend space/folder resource permissions.