Terminal User Work Order Progress

1. Work Order Status Tracking

• External Terminal users checking Work Order status:

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• Configure visible process nodes for different workflows

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2. Terminal User Work Order Detail Layout + Process Tracking Component

1. On the Work Order object, define a detail page layout for external Terminal users and select the component: Terminal User Process Tracking

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1. Assign the specified layout to external Terminal users

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3. Sending External Notifications to Terminal Users

Process external notifications specifically refer to notifying external Terminal users. For example, when an external Terminal user submits a Work Order or is invited to provide service feedback, the system can send notifications to external users.

Notification types include:

1. WeChat Official Account Notifications
   Prerequisite: The WeChat Pay account is integrated, and the Terminal user has followed the official account and completed registration.

2. WeChat Mini Program Service Notifications
   Prerequisite: The WeChat Mini Program is used, and the Terminal user has completed registration.

3. SMS Notifications
   Requires purchasing/enabling SMS services.

Configuring Process Notifications for Terminal Users Guide