Published at: 2026-10-12

Create account transaction logs

Create manual logs to record opening balances and adjustments.

Overview

Only posted account transaction logs change a balance. Create an income log for an opening balance. Create an Expenditure Transaction Log to reduce a balance. Payment posting and order deduction create logs automatically.

Before you begin

❗
  • Customer Fund Account is enabled.
  • The target CRM account already has the fund account you need.
  • Account transaction logs do not support approval or custom fields.

Steps

  1. Open Account Transaction Log and select New.
  2. Choose Income or Expense.
alt text 3. Select the CRM account and fund account, then enter the amount. 4. For an opening balance, set the income type to Beginning Balance.
alt text 5. Save the log and confirm the posting status. Only posted logs increase or decrease the balance.
alt text 📝
  • Payment posting creates an income log and increases the balance.
  • Order deduction creates an expense log and decreases the balance.
  • If a log is wrong, select Cancel Posting to return the balance.
  • You cannot void a posted log directly. Cancel posting first, then void it.
Posted payments also support Cancel Posting on the payment list.
alt text ## Expected result
  • The income or expense log appears in the list.
  • After posting, the customer fund account balance changes.
  • After you cancel posting, the balance is returned.

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